Connect with customers through different channels and assist with queries
Support documentation for the settlement process
Manage vehicle onboarding and lease activations
Assist with in-life lease management tasks, including keeping budgets on track and processing claims
Maintain accurate information in the CRM leasing system
Handle ad hoc administrative tasks
Support customers throughout their novated lease journey and ensure the process runs smoothly from start to finish
Collaborate with the Novated Operations Team
Requirements
Experience in salary packaging, novated leasing, finance, or a similar field
Strong track record in customer support or engagement roles
Skilled at juggling multiple tasks and handling high call volumes
Highly organised and able to meet deadlines
Excellent attention to detail
Ability to work in a versatile, hybrid workplace
Core Competencies
Demonstrates expertise in customer support and engagement, with a strong focus on managing novated leasing processes and maintaining accurate CRM information. Capable of handling multiple tasks efficiently while ensuring attention to detail and meeting deadlines.
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📌 Novated Leasing Administrator (Melbourne)
🏢 Jobtailor
📍 Melbourne