If the answer is yes – then WE NEED YOU!
We're looking for an experienced Executive Assistant to provide high-level executive and administrative support to our Ombudsman and CEO. You'll be a trusted partner who can proactively manage priorities, coordinate information flow, anticipate needs and ensure day-to-day activities run smoothly.
This role requires exceptional organisational skills, sound judgement, discretion and the ability to build strong relationships with a broad range of stakeholders. You'll work closely with the Executive Leadership Team, Board and external stakeholders, providing critical support across executive operations, governance activities, stakeholder engagement and organisational coordination.
You'll enjoy working autonomously while remaining highly collaborative, bringing initiative, professionalism and a solutions-focused approach to everything you do.
Who We Are
The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We proudly provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.
Find out more about who we are and what we do here:

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Your New Role and Team
Reporting to the Ombudsman and CEO, you will play a key role in supporting effective leadership, governance and organisational coordination across EWOV.
As the Executive Assistant, you'll manage the Ombudsman's calendar, inbox and workflow, ensuring priorities are effectively coordinated and the Ombudsman is well prepared for stakeholder, governance and leadership engagements. You'll act as a key liaison point for internal and external stakeholders, manage sensitive communications with discretion and professionalism,



and help facilitate timely and effective outcomes.
Working closely with the Executive Leadership Team, Board and key stakeholders, you'll coordinate governance activities, meetings, events and executive communications. You'll prepare briefing materials and correspondence, monitor actions and commitments, and help drive strategic priorities and organisational initiatives across EWOV.
You'll also contribute to office operations and administrative coordination, helping ensure effective support services across the organisation and creating an environment where our leaders and teams can do their best work.
What You'll Bring
Demonstrated experience as an Executive Assistant supporting a CEO or other senior executive
Ability to see the bigger picture and act as a true partner
Exceptional organisational and time management skills, with the ability to manage competing priorities and work effectively in a dynamic environment
Proven ability to anticipate needs, identify issues and take initiative with minimal direction
Strong stakeholder management and relationship-building skills, with confidence interacting with senior leaders, Board members and external stakeholders
Excellent written and verbal communication skills, including experience preparing high-quality correspondence, reports and briefing materials
Strong attention to detail,



professionalism and commitment to delivering high-quality outcomes
High levels of discretion, integrity and sound judgement when managing confidential information
Proficiency across Microsoft Office applications, including Outlook, Word, PowerPoint and Excel
A collaborative approach and genuine commitment to supporting a purpose-driven organisation
What Makes Working with Us Great?
There are so many great things about working with EWOV, but here are just some of our advantages:
A supportive approach to flexibility and wellbeing, complemented by the connection and collaboration that comes from being in the office
Generous leave entitlements including six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave and 18 weeks of gender-free paid parental leave
Centrally located office in Melbourne CBD, close to public transport
Inclusive team culture that supports each other, collaborates and innovates
We live and breathe wellbeing, offering a varied program that has something for everyone!
We are committed to ensuring that we truly represent the Victorian community that we serve, and encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities to apply.
We encourage flexible working at EWOV so even if a role is advertised as full-time, we invite conversations around other working arrangements and encourage you to apply.
EWOV is a certified Family Inclusive Workplace committed to improving your work-life wellbeing with leading policies and practices on flexible work, parental leave, family care and family wellbeing.
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📌 Executive Assistant (Melbourne)
🏢 Energy and Water Ombudsman (Victoria) (EWOV)
📍 Melbourne