The Industry:

Have you always wanted to join a booming industry that promotes health, fitness, fun, and lifestyle?

Where participation rates are higher than ever before and growing!

With members who are engaged and passionate!

The golf industry is thriving worldwide!

And… we have the market leading, game changing products for our customers!

Company Overview:
MGI is an Australian-founded and owned company and global leader in electric golf buggies, dedicated to enhancing the walking golf experience through innovation, technology, and quality design. Since 1993, MGI has built a strong reputation for developing premium electric buggies that combine performance, reliability, and intelligent features to help golfers play their best game.

Role Overview

Are you passionate about delivering exceptional customer service and keeping things running smoothly behind the scenes? We're looking for a dedicated and detail-oriented Sales Administrator to join our dynamic team!

This position is responsible for managing customer enquiries, providing product and technical support, and identifying opportunities to upsell or recommend alternative solutions. By combining robust service skills with a proactive sales approach, the role ensures customer needs are met efficiently while contributing to business growth and revenue.

What You’ll Be Doing:

- Delivering Top-Notch Customer Service: You'll be the go-to person for customers, answering inquiries related to pricing, product information, warranties, and product availability—whether it’s in person, over the phone, via Zendesk, or chat.

- Troubleshooting and Problem Solving: You'll assist customers with order and delivery issues,



ensuring a smooth and hassle-free experience.

- Sales Support: You'll be responsible for processing sales data, handling orders for Sales Agents, Suppliers, and Pro-Shops, and assisting our domestic distributors.

- Stock and Report Management: Produce and interpret stock reports, assist with stock reconciliation and analysis, and manage sales tracking tools, in conjunction with the Key Account manager and Inventory team.

- Returns and Warranty: Coordinate returns and warranty replacements to keep our customers satisfied.

- Build Strong Relationships: You'll build and maintain strong relationships with externally with retailers and clients and agents, and also internally by providing showroom support, and assisting with general office administration tasks.

- Supporting Key Accounts: Provide administrative support to the Key Account Manager and collaborate on projects as needed.

What We’re Looking For:

- Experience: Ideally, you have 3+ years in a sales support or administrative role, with experience in data entry and customer service.

- Communication Skills: You must have excellent written and verbal communication skills, along with a professional phone manner. You enjoy having a chat with the stakeholders and finding mutually beneficial outcomes.

- Detail-Oriented:



Strong attention to detail is a must, especially when it comes to analysis, reconciliation, and managing orders.

- Tech Savvy: Advanced Excel skills (formulas, VLookups, HLookups) and experience with Microsoft Office. Experience with Zendesk (or a similar customer service platform) would be advantageous but training will be provided. Additionally, experience using Sage, and eCommerce portals would be another bonus!

- Problem Solver: You’ll need a lateral thought process and excellent problem-solving skills to provide various solutions for customer needs.

- Team Player: You must be able to work independently while also being receptive to feedback and contributing to the team.

- Organised: Your time management skills should be on point, with the ability to handle multiple tasks and meet deadlines.

Why Work with MGI?

- Be part of a leading company in the golf industry.

- Join a passionate and collaborative team.

- We love to celebrate together! Whether it’s a birthday, anniversary, team achievement … we regularly get together for team lunches and morning teas.

- We value our staff and are committed to their professional growth and development.

- Employee Assistance Program (Access to mental health professionals, free of charge)

- Eastern Suburbs. Onsite parking. Impressive office space. Friendly, casual but hard-working environment.

How to Apply:
If you are passionate about customer service and have the skills to thrive in a fast-paced environment, we would love to hear from you! Please submit your resume and cover letter to the HR Team.

📌 Sales Adminstrator (Nunawading)
🏢 MGI GOLF
📍 Nunawading