Join Our Growing Team at OCAM 4x4 Accessories – Morayfield QLD 4506. Brand-new warehouse!

OCAM 4x4 Accessories is one of Australia’s leading suppliers of premium 4x4 parts and accessories — from bull bars and roof racks to recovery gear and camping equipment. As we continue to expand nationwide, we’re looking for a motivated and customer-focused individual to join our Morayfield branch and be part of our success story. This role is mainly focused on digital customer service.

This is a high-volume role. On a normal day, you'll be managing inbound calls, an email queue, and live chat at the same time, while processing orders and chasing quotes. It's roughly 80% digital, 20% showroom and warehouse support.

You'll be expected to solve problems without being told how. We're a small team, and there isn't someone standing behind you. If you prefer a structured role with one task at a time, this isn't it.

What you'll do

- Handle inbound phone, email and live chat enquiries across our online store

- Prepare quotes and follow them up

- Process, track and troubleshoot customer orders end to end

- Resolve fitment, delivery and warranty questions using product knowledge you'll build in your first month

- Keep customer records and order notes accurate

- Cover the showroom and support dispatch when the team needs it

Targets
We measure performance, and we're upfront about it. In this role you'll be working to:

- First response time

- Quote to sales conversion

- Customer satisfaction score

- Inbound call KPI (min 30 inbound daily)





- Customer Resolution tickets KPI (min 35 daily)

What we're looking for

- 1+ years in customer service, contact centre, e-commerce support or parts interpreting

- Fast, accurate typing. Minimum 55 WPM at 97% accuracy

- Confident across multiple systems at once: CRM, email, order platform, spreadsheets, Microsoft Office

- Able to work an issue to resolution without escalating it by default

- Transparent written English. You'll be writing to customers all day

- 4x4, automotive or trade knowledge is a strong advantage but we will train the right person

What you'll get

- Full-time, permanent role, half-day Saturday rotation (twice a month) 8:30am - 12:30pm

- Australian-owned business

- Staff pricing on 4x4 and camping gear

- Genuine progression as we expand

- Regular team lunches and social events

APPLICATION QUESTIONS:

1. Scenario: "It's 2pm. You have 6 unread emails, 2 customers holding on the phone, and someone at the counter. The phone customer wants a fitment answer you don't know. Walk us through exactly what you do in the next 10 minutes."

2. Specific experience: "Describe a customer problem you solved without asking a manager. What did you do and what was the outcome?"

3. Which of the following statements best describes your right to work in Australia?

4. What’s your expected annual base salary?

5. Do you have a current Australian driver's licence?

HOW TO APPLY:
Applications submitted without answers to the above questions won't be reviewed.

📌 E-Commerce Customer Service and Order Support | 4x4 Accessories | Morayfield
🏢 OCAM 4X4 Accessories
📍 Morayfield