Ecommerce Executive

Chatswood, Sydney NSW | Full-time
Up to $80,000 + superannuation, depending on experience

- Work across leading jewellery and watch brands, including THOMAS SABO.

- Take ownership of Shopify websites, Klaviyo marketing and customer loyalty.

- Grow your digital marketing skills, with scope to manage paid media campaigns.

Duraflex Group Australia (DGA) has proudly represented premium jewellery and watch brands across Australia and New Zealand for over 60 years. Our portfolio includes internationally recognised brands such as THOMAS SABO, Ania Haie, Luminox and Mondaine, together with our own online brands, The Jewellery Boutique and Zoe Olivia.

We’re looking for an Ecommerce Executive to drive the day-to-day performance and continued growth of our Shopify ecommerce websites.

This is a hands-on opportunity for someone who enjoys analysing data, improving customer journeys and delivering measurable results. You’ll manage website merchandising, promotional campaigns and customer engagement programs, working closely with our Ecommerce, Marketing and Brand teams and external digital agency partners.

About the Role

Working across our portfolio of jewellery and watch brands, you’ll manage assigned Shopify websites, delivering an excellent customer experience and supporting revenue and growth objectives.

You’ll execute promotions and product launches, manage Klaviyo email and SMS marketing, and oversee the THOMAS SABO Loyalty & Rewards Program. You’ll also work with specialist agencies to review paid media, SEO and conversion rate optimisation (CRO) performance.

Key Responsibilities

Ecommerce

- Manage assigned Shopify websites, ensuring they are optimised for sales and customer experience.

- Plan and execute website merchandising, promotions, product launches and content updates.





- Monitor website performance and identify opportunities to improve conversion and customer journeys.

CRM & Loyalty

- Manage the Klaviyo email and SMS marketing program, including campaign planning, execution and optimisation.

- Build and optimise customer journeys, automated flows and audience segments.

- Manage the THOMAS SABO Loyalty & Rewards Program, driving member acquisition, engagement, retention and reward redemption.

- Monitor email and SMS revenue, engagement, subscriber growth and loyalty program performance.

- Identify opportunities to increase repeat purchases and customer lifetime value through personalised marketing and loyalty initiatives.

Digital Marketing

- Coordinate with external agencies across Google Ads, Meta, SEO and CRO.

- Review campaign performance against agreed KPIs and work with agency partners to identify improvements.

- Collaborate with internal teams on promotional planning, creative briefs and campaign assets.

- Identify opportunities to build internal digital marketing capabilities and take on more hands-on campaign management as your experience develops.

Reporting & Analytics

- Track ecommerce and CRM performance using Shopify, Klaviyo and GA4.

- Prepare regular reports with clear insights and recommendations to improve sales, retention and customer experience.

About You

You’re commercially minded, analytical and organised. You enjoy identifying opportunities, using data to make informed decisions and turning ideas into well-executed campaigns.





You’ll bring:

- At least two years’ experience in ecommerce or digital marketing.

- Hands-on experience with Shopify and Klaviyo.

- Experience creating email campaigns, automated flows and audience segments.

- An understanding of digital marketing performance metrics and experience reviewing campaign results.

- Strong analytical, organisational and problem-solving skills.

- Excellent attention to detail and communication skills.

- The ability to manage multiple websites and competing priorities.

It would also be advantageous if you have:

- Experience working with digital marketing agencies.

- Experience with GA4 and solid Excel or Google Sheets skills.

- Experience managing loyalty programs.

- An interest in jewellery, watches or fashion.

Why Join DGA?

- Work across six ecommerce brands: THOMAS SABO, Ania Haie, Luminox, Mondaine, The Jewellery Boutique and Zoe Olivia.

- Make a direct contribution to online revenue, customer engagement and retention.

- Develop your skills across ecommerce, CRM, loyalty and digital marketing.

- Grow your responsibilities, with scope for greater ownership of digital campaigns over time.

- Work closely with a collaborative internal team and specialist agency partners.

- Get involved in exciting product launches and integrated marketing campaigns.

- Enjoy staff discounts across our brands.

Apply Now

If you’re passionate about ecommerce and looking for an opportunity to make an impact across a portfolio of premium brands, we’d love to hear from you.

Click Apply Now to submit your resume and a brief cover letter outlining your relevant experience and why you’d be a great fit.

Please note: only shortlisted candidates will be contacted.

For more information about our brands, visit www.dgau.com.au.

📌 Ecommerce Executive (Chatswood)
🏢 Duraflex Group Australia
📍 Chatswood