Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

The Opportunity

At Vocus, our Logistics Specialists play a vital role in delivering exceptional customer experiences by ensuring network hardware is configured, tested and dispatched accurately and on time.

As a Logistics Specialist, you'll be responsible for staging, provisioning and managing customer network devices while maintaining inventory accuracy across our operational systems.

Acting as the central point of contact for incoming and outgoing hardware, you'll work closely with technical and operational teams to ensure devices are configured correctly, licences are allocated, and customers receive everything they need for a successful installation.

This is an excellent opportunity for someone keen to grow their career in a network/telecommunications environment with the ability to apply robust customer service mind set, technical aptitude, attention to detail and an interest in networking technologies to join a collaborative and growing team.

What You'll Be Doing

- Stage, configure and test network hardware prior to customer deployment.

- Provision a range of network devices, including routers, switches and SD-WAN equipment.

- Receive, process and dispatch hardware in line with customer and operational requirements.

- Maintain accurate inventory records and update operational systems.

- Manage stock levels and support inventory control activities.

- Administer and track SD-WAN licensing and device registrations.

- Monitor and manage assigned ticket queues to ensure timely completion of requests.

- Perform quality assurance checks before hardware is dispatched.

- Troubleshoot hardware and configuration issues to support successful deployments.

- Reconfigure and update devices as required to meet customer requirements.

- Collaborate with Engineering,



Operations and Customer teams to ensure devices are delivered accurately and on schedule.

What You'll Bring

- Experience configuring and provisioning network devices, including routers, switches and related hardware.

- Hands-on experience using ticket management systems such as Jira or similar platforms.

- Ability to troubleshoot hardware and device configuration issues using console access and command-line interfaces.

- Experience working with vendor licensing platforms, including Cisco, Meraki and Fortinet.

- Strong attention to detail and commitment to quality.

- Knowledge of networking concepts, IT hardware and infrastructure technologies.

- Familiarity with configuration tools such as Terra Term and similar terminal applications.

- Basic understanding of SD-WAN technologies and network deployments.

- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

- Excellent communication and teamwork skills

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.

- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.

- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.

- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.

- Study assistance programs to excel your personal growth, learning and development.

- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.





Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

📌 Logistics Specialist (Baulkham Hills)
🏢 VOCUS
📍 Baulkham Hills