About the role

Call on Clare is a private provider of personalised home-based care and support services across Greater Melbourne. We are committed to supporting people to live with dignity, independence and choice in the comfort and security of their own homes.

Our services include in-home care, personal care, nursing care, palliative care, dementia support and other tailored services designed around the individual needs, goals and preferences of the people we support.

We are seeking an experienced and motivated Compliance Officer to join our growing team.

About Call on Clare & the Role

- About Us: Private provider of personalised home-based care and support services across Greater Melbourne.

- Our Services: In-home care, personal care, nursing, palliative care, dementia support and tailored care services.

- The Role: Join our growing team as an experienced Compliance Officer, reporting to the Operations Manager.

- Key Focus: Oversee incidents, complaints, feedback, reportable incidents and quality concerns across NDIS and Aged Care services.

- Compliance: Support compliance with NDIS, Aged Care, Support at Home, SIRS, SSR and relevant legislation and policies.

- Impact: Strengthen quality, safety, safeguarding and continuous improvement across the organisation.

- Our Values: Compassion, Quality and Trust, with the people we support at the centre of everything we do.

Key responsibilities

- Incident Management: Assess, investigate, report and manage incidents, risks and follow-up actions.

- Complaints & Feedback: Manage complaints, coordinate resolutions, maintain registers and monitor trends.

- Quality & Compliance: Monitor NDIS and Aged Care compliance, conduct audits, manage registers and support continuous improvement.

- Training & Staff Support: Provide compliance guidance,



support safeguarding practices and deliver staff training.

About you

To be successful, you will have:

- Experience: Experienced in compliance, quality, risk or governance within care services.

- Knowledge: Strong understanding of NDIS Practice Standards and Aged Care requirements.

- Incident & Complaints: Experienced in managing incidents, complaints, investigations and safeguarding matters.

- Risk & Compliance: Skilled in risk management, restrictive practices, quality assurance and continuous improvement.

- Communication: Strong analytical, reporting, organisational and stakeholder communication skills.

- Leadership & Support: Able to work independently, exercise sound judgement, coach staff and deliver training.

- Care Focus: Committed to quality, safety, accountability and person-centred care.

- Industry Experience: NDIS, disability, aged care, home care or community care experience highly regarded.

- Licence: Current Victorian Driver’s Licence.

What we offer

We offer:

- Attractive pay and benefits

- Supportive and experienced team

- Collaborative working setting

- Professional development opportunities

- Opportunities for career growth

- Involvement in quality and organisational improvement

- Social team events

- Meaningful work that makes a difference in the community

Join Call on Clare

If you are an experienced compliance professional who is passionate about quality, safety, safeguarding and continuous improvement, we would love to hear from you.

Join Call on Clare and help us strengthen the systems and practices that enable people to receive safe, respectful and personalised care.

If you are interested in making a meaningful contribution to our organisation and the people we support, please click Apply Now.

Job Type: Full time

Only shortlisted applicants will be contacted.

📌 Compliance Officer (Camberwell)
🏢 Call on Clare
📍 Camberwell