Job Description

As part of Minor Hotels' continued growth in the region,NH Collection is launching in Australasiawith a striking newluxury property in Sydney, bringing refined European hospitality, elevated design and world‐class service to one of the region's most dynamic cities.

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Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.

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Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 560 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

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Job Description

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NH Collection Sydney is seeking an exceptional Rooms Division Manager to join our pre-opening team and play a pivotal leadership role in bringing our newest hotel to life.

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Reporting directly to the General Manager, you will lead the Rooms Division operation, overseeing Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services.

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This is a unique opportunity to establish service standards, build high-performing teams and create memorable guest experiences from day one.

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About the Role

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As Rooms Division Manager, you will be responsible for driving operational excellence across all areas of the Rooms Division while ensuring the seamless delivery of exceptional guest experiences.

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Working as part of the pre-opening team, you will be instrumental in setting up operational procedures, recruiting and developing talent,



implementing service standards and preparing the hotel for a successful opening. Once operational, you will continue to lead the day-to-day performance of the division, driving guest satisfaction, team engagement and commercial outcomes.

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Key Responsibilities

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- Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
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- Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
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- Ensure exceptional standards of cleanliness and presentation throughout the hotel.
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- Manage room revenue performance, occupancy and departmental costs.
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- Conduct regular quality reviews and implement initiatives that enhance the guest experience.
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- Lead, coach and develop department leaders and team members to build a high-performing culture.
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- Resolve complex guest concerns with professionalism and a solutions-focused approach.
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- Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
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- Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.
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Qualifications

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The ideal candidate will have:

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- Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.
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- Experience within premium,



luxury or lifestyle hotel environments.
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- Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.
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- A track record of leading and developing large operational teams.
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- A passion for delivering exceptional guest experiences and service excellence.
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- Outstanding leadership, communication and organisational skills.
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- A hands‐on management style and the ability to thrive in a fast‐paced environment.
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- Previous pre‐opening experience will be highly regarded.
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Additional Information

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At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‐life balance:

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- Career Growth:Learning and developmentprograms to boost your career.
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- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
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- Global Perks:International accommodation discounts across our hotel brands.
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- Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
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- Experiences: Discounted entertainment and activities.
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- Banking and Insurance:Exclusive health insurance offers and workplace banking perks.
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- Wellness Boost: EAP and tailored wellness support
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Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

📌 Rooms Division Manager (New South Wales)
🏢 Nearheal(trading as Nearheal
📍 New South Wales