About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.

(Based in either Sydney or Singapore)

About the Prospect

The Contract Manager drives regional operational execution, contract governance, financial administration and system consistency across our Facilities and Operations network (Australia and South East Asia). This role focuses on optimizing operational ways of working, and supporting the Building Operations Director through key change initiatives and maintaining centralized operational systems.

Additionally, the role holds primary accountability for outsourced services across the region - ensuring performance frameworks, contract standards, and vendor governance are executed with professionalism and care to maximize the strategic value of our partner relationships. The primary objective is to drive execution consistency, robust vendor oversight, financial administration, and data-driven reporting across Australia and South East Asia.

Note: Regional travel across Australia and SEA required as needed.

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

- Change Management & Technology Implementation: Support the end-to-end operational rollout of operational systems across the region, driving user adoption, replacing legacy platforms, and supporting teams through operational shifts
- Process Standardization & Continuous Improvement:



Identify operational inefficiencies or undocumented workflows across regions; partner with Facilities Managers to establish standardized ways of working and drive the consistent application of established operational frameworks, playbooks, and change methodologies across regional markets, tailoring execution for local nuances
- Data-Driven Insights & ROI Analysis: Support the Operations Director to evaluate strategic opportunities, quantifying impact by attaching operational data, financial analysis, and ROI calculations to business decisions
- Program Audit & Compliance: Lead the introduction, execution, and tracking of regional audit programs, site checks, and operational governance routines
- Planning & Budgeting: Facilitate the annual budget preparation cycle for regional operations in close collaboration with key stakeholders
- Contract Lifecycle and Procurement Management: Oversee end-to-end administration for ~50 facilities-related contracts across Australia and SEA, managing the Contract Renewal Lifecycle from 6-month pre-planning reviews through execution and go-live. Track critical contract milestones using central tools (e.g., Contract Board, Quotes Board); build evaluation workbooks at key trigger dates to assess service levels and recommend procurement approaches (3 Bid Buy, Renewal, Tender, RFI, or RFP)
- Commercial Compliance & Alignment: Ensure alignment of MSA commercial terms pre-vetted by Legal across regions and contract types, streamlining pre-negotiation and aligning expiration terms into dedicated annual cohorts (e.g., March, June, September)
- Vendor Performance Management: Monitor vendor performance against defined KPIs (NPS Impact, Ticket Age, PPM Completion, Audit Completion) and SLAs (Response Times, Safety Reporting, Resourcing) to drive operational quality
- Performance Frameworks & Commercial Governance: Manage vendor review meeting cadences (Fortnightly Ops, Monthly Business Reviews, and QuarterlyReviews); administercommercialframeworksincludingFeeatRisk/ProfitatRiskmodelsabasedonquarterlyperformance
- Purchase‑to‑Pay (P2P)…

Preferred 8+ years of relevant experience in a related disciplin

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📌 Contracts Manager, Australia and SEA (New South Wales)
🏢 Wework
📍 New South Wales