Job Description

Job Description - Event Supervisor (016751)

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Job Description

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Requisition ID

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Event Supervisor (Requisition ID: 016751)

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Description

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SkyPoint is home to one of the Gold Coast's most unique hospitality environments 230 metres above the city, with incredible views, high guest volumes and a quick-paced service culture.

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We are looking for an experienced Supervisor with a passion for events who is ready to elevate their career, take ownership and lead exceptional guest experiences from the moment the lift doors open.

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As a SkyPoint Supervisor, you will play a key leadership role across our Food & Beverage operation, with a strong focus on Events while supporting other areas of the business as required. From cocktail functions and special celebrations to high-volume service, you will lead with purpose, set the standard and make sure every event runs seamlessly.

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You will work closely with our leadership team to drive service standards, develop our people and create a positive, high-performing environment where both our guests and team have a great experience.

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Your new day-to-day will look like this:

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- Lead from the floor, providing hands-on leadership, coaching and support to our frontline teams.
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- Oversee the delivery of events, ensuring food, beverage, service and venue presentation come together seamlessly.
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- Drive exceptional guest experiences while supporting sales and operational targets.
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- Coach, develop and provide on-the-job guidance to team members, including managing performance and workplace expectations.
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- Identify opportunities to improve the way we work and help bring new ideas and initiatives to life.
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- Support recruitment, rostering, inventory control and departmental procedures.
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- Manage staffing levels, labour budgets and daily operational costs.
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- Maintain high standards of cleanliness, safety, HACCP compliance and venue presentation.
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What you will bring:

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You are a confident and motivated hospitality leader who enjoys being amongst the action. You know how to bring a team together, communicate expectations clearly and keep things moving when the pressure is on.

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You will also bring:

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- 2–4 years' leadership experience within high-volume hospitality, events or customer service.
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- Strong experience leading, coaching and developing frontline teams.
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- Confidence managing challenging conversations, conflict resolution and performance matters.
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- A genuine passion for creating outstanding guest experiences.
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- Experience working with wage targets, COGS, sales initiatives and stock control.
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- A current Responsible Service of Alcohol (RSA), with experience across bar, food or guest-facing operations.
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- Confidence using POS systems and managing cash-handling processes.
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- Strong communication, interpersonal and organisational skills.
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- An RMLV Certificate and Liquor Approved Manager accreditation will be highly regarded.
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Why work with us?

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- Exceptional leadership training and development, with a genuine focus on growing and retaining our people.
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- Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint.
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- Access to hundreds of dollars in savings each year across some of Australia's biggest retailers.
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- Laundered uniforms and onsite parking.
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- A fun, energetic workplace with some of the best views on the Gold Coast.
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- The opportunity to lead memorable events in one of Queensland's most iconic venues.
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SkyPoint sits atop the iconic Q1 Building and offers a workplace unlike anywhere else. It's fast-paced, guest-focused and no two days - and events - are quite the same.

📌 Event Supervisor (City of Gold Coast)
🏢 Ardent Leisure Group
📍 City of Gold Coast