Deliver customer-obsessed service that drives customer satisfaction and first call resolution
Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
Support and educate customers on using digital platforms for personal banking
Provide support for digital onboarding processes
Listen, build trust, and ask appropriate questions to exceed customer expectations and improve outcomes
Contribute to a team culture balanced across people, customer, risk, and performance
Ensure compliance with internal policies, procedures, legislative requirements, and Underwriting Guidelines
Support customers via face-to-face interaction and inbound and outbound calls

Requirements

- Experience in delivering high quality customer experience
- Comfortable with digital customer service platforms to assist customers in real-time
- Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
- Understanding of digital verification and ID validation systems used in customer onboarding
- Proficiency in digital payment technologies, such as mobile wallets and online payments




- Ability to handle and assist with digital banking queries and empower customers to manage their accounts online
- Compliance with internal policies, procedures, legislative requirements including Privacy and FSRA, and Underwriting Guidelines

Core Competencies

Demonstrates expertise in delivering exceptional customer service through digital platforms, ensuring compliance with internal policies and legislative requirements while effectively supporting customers in their banking needs.

Highest-signal resume keywords

- Customer Experience Delivery
- Digital Customer Service Platforms
- Digital Payment Technologies
- Compliance with Privacy and FSRA
- Digital Verification and ID Validation

Hard Skills

- Digital Banking Applications
- Mobile Services Navigation
- Digital Onboarding Processes
- Troubleshooting Digital Banking Queries

- Account Management Support

Soft Skills

- Customer Trust Building
- Effective Communication
- Problem Solving
- Team Collaboration
- Listening Skills

Industry Keywords

- Underwriting Guidelines
- Legislative Requirements
- Internal Policies
- Customer Satisfaction
- First Call Resolution

Tools & Technologies

- Mobile Wallets
- Online Payment Systems
- Digital Platforms

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📌 S&S Banking Consultant (Eton)
🏢 Jobtailor
📍 Eton