Job Description

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- Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company's travel policy.
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- Process E tickets and other required travel documentation in accordance with client profiles.
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- Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
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- Give clients accurate information pertaining to their planned itinerary.
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- Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
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- Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
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- Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
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- Put customers first and deliver the best possible service at all times.
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- Adhere to all relevant policies, operating procedures and standards at all times.
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- Attend staff meetings and training sessions as required.
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- Always work with due care and attention to ensure the personal safety of yourself and others.
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- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
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- Build and update travelers' profiles so that their needs and requirements can be met as accurately as possible (offline).
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- Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global.
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- Ensure that the profile and booking systems are 100% accurate and up to date all the time.
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- Monitor and Action personal and Team Queues
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- Ensure that all tickets are issued within specified deadlines.
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- Calculate and process refunds within 24 hours of a cancellation.
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- Arranging hotel billbacks.
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- Rail refunds and enquiries
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- Give training, advice and support to recent members of staff.
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📌 Business Travel Consultant (Victoria)
🏢 Gray Dawes Group
📍 Victoria