IT Support Technician – Security Technology

Melbourne, VIC | Full-Time

This isn’t your average IT support role.

Fortis Security is looking for a capable and curious IT professional to join our Melbourne IT team.

Alongside normal Windows, software and hardware support, you’ll work with enterprise security platforms, servers, networks, embedded controllers and integrated hardware. You’ll learn how to configure and program systems that control access, monitor critical sites and connect software with real-world devices.

If you enjoy pulling technology apart, understanding how systems communicate and solving problems that don’t always have an obvious answer, this could be the role for you.

About Fortis Security

Founded in 2013, Fortis Security has grown into a national leader in integrated security solutions.

With offices across Sydney, Melbourne, Perth, Brisbane and Darwin, we deliver advanced CCTV, access control, networking and integrated security solutions for clients across the commercial, retail, government, logistics and critical infrastructure sectors.

Our reputation is built on technical excellence, reliability and long-term client relationships. As we continue to grow, we’re looking for an IT Support Technician to strengthen our Melbourne team.

The Role

You’ll work alongside our existing IT team to support Fortis Security’s internal technology and assist with the delivery of advanced electronic security systems.

The role includes everyday IT support, system pre-staging, hardware configuration, troubleshooting, system programming and technical assistance for our project teams and clients.

You’ll gain exposure to technologies that aren’t normally found in a standard IT support position, including CCTV platforms, access control systems, embedded controllers, integration servers and edge devices.

The role will be primarily office-based,



with remote support and occasional attendance at client sites across Melbourne and Victoria.

What You’ll Do

Support Windows computers, user hardware, software and general business systems

Troubleshoot hardware, software, server, network and system-integration issues

Build, configure, test and document servers, workstations and specialist hardware

Assist with Microsoft 365, Active Directory and Windows Server environments

Configure and program CCTV, access control, intercom, alarm and related security platforms

Work with embedded controllers, interface devices and other specialised security hardware

Assist with networking tasks involving switches, VLANs, IP addressing, DNS, DHCP and connected devices

Pre-stage and test systems before deployment to client sites

Support technicians and Project Managers with complex technical issues

Assist with software integrations, APIs, databases, scripting and automation where appropriate

Liaise with clients, suppliers and technical teams to resolve issues

Maintain accurate configuration records, technical notes and system documentation

Follow Fortis Security’s safety, quality, cybersecurity and project-delivery standards

About You

We’re open to people from different IT backgrounds. You don’t need to have worked in electronic security before, but you’ll need to be technically curious, practical and keen to learn.

The more areas of IT you’ve worked with, the better—but your approach to troubleshooting and your willingness to learn are just as key.

You’ll ideally bring:

Experience supporting Windows computers, software,



hardware and peripherals

A strong general understanding of IT systems and how different technologies connect

Practical troubleshooting skills across hardware and software

Experience with Microsoft 365, Active Directory or Windows Server environments

Some understanding of networking fundamentals, or a willingness to develop these skills

An interest in electronic security, embedded hardware, electronics or connected devices

The ability to communicate technical information clearly to users and clients

Strong attention to detail and a commitment to reliable, well-documented work

The ability to work independently and collaboratively within an experienced IT team

A current Australian Driver’s Licence

Permanent residency or citizenship, with unrestricted full-time working rights in Australia

Any experience with software development, scripting, automation, APIs, databases, Linux, virtualisation, cloud platforms or system integration would be highly regarded.

Experience with CCTV, access control, video management, intrusion detection or alarm systems would also be valuable, but isn’t essential. Training will be provided.

Why Join Fortis Security?

Work with technology well beyond standard desktop IT support

Learn about enterprise security platforms, embedded hardware and system programming

Develop skills across Windows, servers, networking, cybersecurity and software integration

Work alongside an experienced internal IT and electronic security team

Contribute to high-profile commercial, government and critical infrastructure projects

Receive ongoing manufacturer, product and industry training

Access genuine career progression into senior technical, systems and development-focused roles

Join a supportive and growing national company

Competitive salary package, with overtime opportunities where applicable

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📌 Fortis Security - IT Support Technician (Melbourne)
🏢 Fortis Security P/L
📍 Melbourne