Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.

Experience with Copilot Studio and AI Builder.

Experience in enterprise-scale CRM implementations.

Detailed Job Description

Key Responsibilities

- Design, develop, and customize Microsoft Dynamics 365 CRM solutions.
- Develop and maintain plugins, custom workflows, custom actions, and business process flows.
- Create and customize forms, entities, views, dashboards, and security roles.
- Build integrations with external systems using REST APIs, Web APIs, Azure Services, and .NET technologies.
- Develop Power Automate flows and Power Apps solutions.
- Work with Azure Functions, Logic Apps, Service Bus, and API Management for integrations.
- Participate in requirements gathering, solution design, development, testing, and deployment.
- Troubleshoot and resolve application issues and performance bottlenecks.
- Collaborate with business analysts, solution architects, and stakeholders.
- Follow best practices for CRM development, security, and deployment.

Required Technical Skills

- Microsoft Dynamics 365




- Customizations and Configurations
- Plugins, Custom Workflow Activities
- Business Rules and Business Process Flows
- Ribbon Workbench / Command Bar Customization
- CRM Security Model
- Development Skills
- HTML5, CSS3
- Dynamics 365 SDK
- Web API and OData
- Power Platform
- Power Apps
- Power Automate
- Dataverse
- Power Platform Administration
- Integration Technologies
- REST/SOAP APIs
- Logic Apps
- Service Bus
- SSIS (optional)
- Database
- SQL Server
- FetchXML
- Query Expressions
- DevOps
- Git Source Control
- Solution Deployment Management

Preferred Qualifications

- Bachelor's Degree in Computer Science, Engineering, or related field.
- Microsoft Dynamics 365 certifications are preferred.
- Experience with Agile/Scrum methodologies.
- Knowledge of Azure cloud services.

Preferred Certifications

- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant
- Microsoft Certified: Power Platform Solution Architect Expert

#J-18808-Ljbffr

📌 Technology Lead | Microsoft Technologies | Dynamics CRM (Melbourne)
🏢 Ampstek
📍 Melbourne