Senior Advisor Customer Insights

- Ongoing, full time (35hp/w) prospect
- Clerk Grade 9/10 - $133,348 to $146,945 base salary per annum plus superannuation and annual leave loading
- Bathurst location - flexible working arrangements may be available in line with the DCS Flexible Working Policy

About Spatial Services

Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services' integrated framework connects the people of NSW to a comprehensive package of land and property services including property information, surveying and mapping.

Spatial Services provides land information services to individuals, businesses, government agencies and non-profit organisations throughout NSW, Australia and internationally.

About the role

- Work within a multidisciplinary team to improve customer access to Spatial Services data, products and services.
- Deliver customer insights, analytics, reporting and project support to drive informed decision-making.
- Champion a customer-first approach to improve customer outcomes and experiences.
- Collaborate across the full product lifecycle, including development, release, maintenance and continuous improvement.
- Help deliver high-quality solutions that meet customer needs and enhance service delivery.
- Support stakeholder engagement activities and build strong relationships with customers, partners, community groups and industry stakeholders.
- Coordinate and deliver outreach initiatives, including events, workshops and communication campaigns.
- Promote Spatial Services programs, products and services to a broad range of audiences.
- Support best practice standards for the quality, management and delivery of spatial data.
- Identify and promote business development opportunities for Spatial Services products and services.




- Contribute to the successful delivery, adoption and ongoing enhancement of NSW POINT for Spatial Services customers.

The ideal candidate will have

- Excellent communication and customer relationship skills
- The ability to be flexible and adaptable to both a changing environment as well as priorities
- The ability to solve problems and collaborate with internal and external stakeholders
- Experience leading teams and delivering outcomes

Essential requirements

- Tertiary qualifications and/or professional/industry accreditation and/or relevant industry experience

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Closing Date: Thursday 24th September @ 9.59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability.



If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Desired Skills and Experience

- Customer Insights
- Customer Analytics
- Data Analytics
- Reporting & Insights
- Business Intelligence
- Customer Experience (CX)
- Customer-Centred Design
- Customer Engagement
- Stakeholder Engagement
- Stakeholder Management
- Relationship Management
- Community Engagement
- Industry Engagement
- Strategic Communication
- Communications Planning
- Communication Campaigns
- Event Coordination
- Workshop Facilitation
- Outreach Programs
- Product Lifecycle Management
- Product Development
- Continuous Improvement
- Service Delivery Improvement
- Business Improvement
- Business Development
- Project Support
- Project Coordination
- Project Delivery
- Cross-Functional Collaboration
- Strategic Thinking
- Problem Solving
- Critical Thinking
- Data Interpretation
- Insight Generation
- Decision Support
- Customer Research
- Market Research
- Spatial Data
- Data Governance
- Data Quality Management
- Information Management
- Geographic Information Systems (GIS)
- Spatial Services
- NSW POINT
- Government Services
- Public Sector
- Change Management
- Adaptability
- Team Leadership
- Leadership
- Influencing and Negotiation
- Presentation Skills
- Written Communication
- Verbal Communication
- Executive Reporting
- Relationship Building
- Customer Relationship Management (CRM)
- Tertiary Qualification or Equivalent Experience
- Professional Accreditation
- Industry Experience

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📌 Senior Advisor Customer Insights (Bathurst)
🏢 NSW Department of Customer Service
📍 Bathurst