- Design and optimise personalised customer communications using segmentation, propensity modelling, scoring and decisioning techniques
- Translate complex or ambiguous business needs into structured analytical approaches, measurable outcomes and practical recommendations
- Use Python and related analytical tools to automate manual processes and improve efficiency, quality and repeatability
- Develop Power BI reporting and self-service analytics for stakeholder decision-making
- Identify opportunities to embed AI into analytics, reporting and customer communications
- Partner with product, marketing and technology stakeholders to connect customer behaviour with engagement strategies
- Mentor analysts and senior analysts through technical challenges
- Share knowledge and strengthen analytical capability across the team
- Support CommBank Yello, Commonwealth Bank's customer recognition program, through advanced analytics

Requirements

- Advanced Python skills, including automating analytical processes and solving complex business problems
- Strong experience in customer analytics, predictive or propensity modelling, personalised targeting, scoring or campaign optimisation
- Experience using Power BI or comparable visualisation tools to create accessible reporting and self-service analytical solutions
- Ability to frame problems, define success measures and translate analysis into explicit recommendations for varied stakeholders
- Collaborative approach to mentoring,



knowledge transfer and providing practical technical guidance
- Strategic and critical thinking, with resilience to navigate uncertainty and changing priorities
- Experience applying AI to analytics or process improvement is valued
- Financial services experience is not essential where skills are transferable
- Commitment to responsible data use and human judgement
- Ability to work effectively in a dynamic environment with evolving products, tools and analytical techniques

Core Competencies

Demonstrates advanced Python skills for automating analytical processes and solving complex business problems, alongside expertise in customer analytics and predictive modelling. Capable of developing Power BI reporting and embedding AI into analytics to enhance decision-making and customer communications.

Highest-signal resume keywords

- Advanced Python Skills
- Customer Analytics
- Power BI Reporting
- Predictive Modelling
- AI Application in Analytics

Hard Skills

- Python
- Predictive Modelling
- Propensity Modelling
- Campaign Optimisation
- Analytical Automation

Soft Skills

- Collaborative Mentoring
- Strategic Thinking
- Critical Thinking
- Knowledge Transfer
- Resilience

Industry Keywords

- Customer Communications
- Segmentation
- Scoring
- Financial Services
- Responsible Data Use

Tools & Technologies

- Power BI
- Self-Service Analytics
- Analytical Tools
- Decisioning Techniques

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📌 Advanced Analytics Manager – Retail Banking (New South Wales)
🏢 Jobtailor
📍 New South Wales