Job Description

Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians.

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Key Responsibilities

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- Hands‐On Workshop Coaching: Teach apprentices how to use hand tools, power tools, torque tools, and precision measurement gear correctly; show them how to dismantle, inspect, and reassemble components safely and cleanly; demonstrate how engines, fuel systems, air systems, and aftertreatment systems work using real examples in the shop.
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- Walk apprentices through "what goes wrong" and how to identify faults, damage, wear, and failure modes; build foundational troubleshooting skills using real units, jobs, and failures.
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- Apprentice Readiness & Confidence Building: help first‐year technicians get comfortable in the workshop, move safely, set up workspace, and think like a technician; teach shop etiquette such as teamwork, communication, keeping a tidy bay, and respecting the craft; support apprentices lacking confidence by giving structured, achievable tasks.
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- Capability Tracking & Individualised Support: use the standardised capability tracker to guide development, set expectations, and maintain consistency across regions; adapt coaching approaches to each apprentice; provide targeted support where needed.
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- Branch Support & Integration: work closely with Service Managers, Supervisors, and other technicians to ensure apprentices develop the right skills; identify capability gaps and provide hands‐on coaching sessions; support embedding of standard work practices and protected working methods.
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- Travel to nearby or regional sites when required – usually infrequent and planned (<10%).
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- Technical Demonstrations & Practical Learning: run short, practical mini‐sessions (e.g., measuring techniques, wear pattern identification, torque procedures); set up hands‐on problem‐solving activities; guide apprentices through real diagnostic processes using customer units when appropriate.
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- Apprentice Progression & Support: provide input for capability reviews; work with the Apprentice Program Manager to identify apprentices needing additional support; celebrate growth and milestones to keep apprentices engaged.
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Competencies

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- Communicates effectively – building and delivering multi‐mode communications to diverse audiences.
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- Customer focus – building strong relationships and delivering customer‐centric solutions.
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- Develops talent – developing people to meet both career goals and organizational goals.
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- Self‐development – actively seeking new ways to grow and be challenged through formal and informal channels.
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- Situational adaptability – adapting approach and demeanor in real time to match shifting demands.
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- Health and Safety Fundamentals – championing proactive health and safety behaviors.
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- Diagnostics Application – developing troubleshooting plans from customer complaints and validating repairs.
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- Electronic Service Tool Application – using appropriate hardware and software to diagnose and resolve issues.
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- Engine Systems Interactions – analyzing electrical and mechanical systems interactions using tools and publications.
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- Product Repair and Maintenance – repairing and maintaining mechanical/electrical products following guidelines.
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- Service Documentation – creating and verifying customer and equipment information in service systems.
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- Technical Escalation – escalating issues appropriately and capturing steps in the database.
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- Values differences – recognizing the value of diverse perspectives and cultures.
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Education, Licenses, Certifications

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- Apprentice Trained Engine Technician – preferred.
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- Vocational diploma from relevant technical institution.
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- Locally valid driving permit – preferred.
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- License may be required for export controls or sanctions compliance.
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Experience

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- Advanced level knowledge of and/or experience with engine products.
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- Experience providing technical advice and coaching to junior technicians – preferred.
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- Hands‐On Workshop Coaching and all associated training tasks (as outlined above).
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Job: Service.
n Organization: Cummins Inc.
n Role Category: On‐site with Flexibility.
n Job Type: Technician.
n ReqID: 2426364.
n Relocation Package: Yes.
n 100% On‐Site: Yes – work is required to be completed 100% in person/On‐site.

📌 Regional Capability Trainer - Western (Perth)
🏢 Cummins Asia Pacific
📍 Perth