Job Description

$80,000 – $85,000 per year + annual bonus

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At Splend,we'reon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But wearen'tjust about vehicleownership. We'realso rapid-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

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You'llbe excited to work in this role if...

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You love leading from the front - coaching a small, hands-on team while staying close to the day-to-day action.

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You get a kick out of turning everydriverinteraction into an exceptional experience.

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You'reenergisedby juggling people,customersand fleet operations in a fast-paced environment.

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About the role

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Based out of our Brisbane Hub, the Customer Experience Team Leader will manage a small, hands-on customer experience team, ensuring every driver receives an exceptional experience. You'll oversee day-to-day team operations, manage customer relationships, and ensure the fleet runs efficiently - coaching and supporting the team to deliver a smooth, qualified and customer focused service that aligns with Splend's commercial and operational goals. This role has a direct impact on customer satisfaction and fleet readiness within the hub, balancing hands-on service delivery with team leadership and continuous improvement.

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What you'll be doing

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- Lead,coachand support a small team to deliver operational excellence and outstanding customer service
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- Conduct regular feedback and development conversations with team members




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- Build a collaborative, customerfocussedwork environment
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- Ensure every driver visiting the hub receives an exceptional experience
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- Maintain high customer satisfaction by resolving issues quickly and effectively
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- Oversee team operations including vehicle exchanges,returnsand fleet management
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- Monitor fleet readiness, maintenanceschedulesand vehicle availability
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- Identifyprocess improvements and ensure compliance with company policies,proceduresand safety standards
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What you'll bring to Splend

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- A full, unrestricted Australian Driver'sLicence
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- Proven experience in an operations, retail, or service management role, ideally in automotive,logistics, or a customer-facing environment
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- Strong leadership and people management skills, with a hands-on, lead-by-example approach
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- Qualification or training in retail, customer service, or team leadership highly regarded
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- Experience managing fleet or vehicle-based operations in a fast-paced, multi-priority customer service environment
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Benefits & Support

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- Bonus scheme: Opportunity to earn based on your performance
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- Day off for your Birthday!
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- Salary packaging with 15% employer contributions for Electric Vehicles
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- Dedicated Learning & Development platform
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- Socials:



budget for team and company widesocial initiatives
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Our Process

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Intro with our Talentteamtounderstandyour background,aspirations,and answer your questions.

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Interview with the hiring manager to discuss your experience and how it aligns with this role.

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Where it applies, we'll ask you to complete a practical case study.

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Final interview to discussSplend'slong-term vision and to check any remaining questions.

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Diversity & Inclusion

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At Splend, we value diversity and inclusion and consider it key to our success. We're dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

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Splend was founded in Sydney Australia in 2015 in response to the growth of on-demand driving. Our idea was to make vehicle ownership for rideshare drivers more accessible by providing flexible, eco-friendly and more affordable options.

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Since then, we've grown, and Splend now manage the largest Electric Vehicle fleet in Australia. With a strategic focus on the rideshare market and green mobility solutions, Splend is at the intersection of vehicle ownership, financial services, and sustainable mobility solutions.

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We're on a mission to fundamentally change the way people own and operate a vehicle. Join our cause, in creating a cleaner, greener future for all.

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- Performance Bonus's
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- Employee Assistance Program
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- Vehicle Discounts & Salary Packaging
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- A day off on your Birthday
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- Access to Learning & Development Resourses
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📌 Customer Experience Team Leader (Queensland)
🏢 Splend
📍 Queensland