Job Description

Overview

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Guest Service Agent - The Inchcolm Hotel at EVT - Entertainment | Ventures | Travel is a role focused on delivering exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check-in/check-out experiences, and maintaining the hotel's high standards of service. The Inchcolm is part of EVT, a market-leading experiences company with a diverse portfolio across entertainment, ventures, and travel.

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Key Responsibilities

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- Welcome guests warmly and ensure smooth check-in/check-out
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- Respond promptly to guest needs and special requests
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- Coordinate with housekeeping and maintenance for room readiness
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- Manage reservations and daily guest transactions accurately
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- Provide information about hotel services and local attractions
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- Maintain a clean, safe, and skilled front desk environment
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- Participate in training and team meetings
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Skills & Experience

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- Strong customer service and communication skills
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- Familiarity with hotel systems and procedures
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- Ability to collaborate across departments
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- Detail-oriented and accurate in transactions
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- Adaptable and open to continuous learning
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- Knowledge of WH&S; and operational policies
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Benefits & Perks

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- Incredible team member discounts from your first day on-the-job
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- 50% off stays at EVT hotels – Rydges, QT, Atura, LyLo and more
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- Discounts on movie tickets and entertainment experiences
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- Seasonal savings at partner venues
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- Rapid career growth opportunities through the EVT network
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- Local community involvement and charitable giving
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- Australia and NZ's largest and most diverse experiences company
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Employment details

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- Employment type: Part time
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- Job function: Other
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- Industries: Hospitality
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Join The Inchcolm and become an EVT experience creator and Daymaker. When you apply, you will be directed to Dayforce to complete your application and screening questions.

📌 Guest Service Agent - The Inchcolm Hotel (Queensland)
🏢 EVT - Entertainment | Ventures | Travel
📍 Queensland