Job Description

About Port:

n

Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every recent wave - such as AI agents operating across the SDLC- makes engineering more powerful, but also more complex and chaotic.

n

About Port:

n

Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC- makes engineering more powerful, but also more complex and chaotic.

n

Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.

n

Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.

n

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. You'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their strategic business objectives. This position demands a blend of advanced technical expertise and customer-facing skills to drive customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for account growth and value realization.

n

About Your Day-to-Day:

n

n
- Serve as the primary technical point of contact and trusted advisor,



deeply understanding customer needs, challenges, and business objectives.
n
- Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
n
- Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success.
n
- Serve as a liaison between customers and internal teams (Sales, R&D;, Marketing), advocating for customer needs and fostering collaborative solutions.
n
- Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.
n

n

Requirements:

n

n
- 5+ years of experience in a technical, customer-facing role such as Technical CSM, Technical Customer Success Engineer within the tech or SaaS industry.
n
- Deep technical expertise with complex products or services, with a strong preference for experience in developer tools, CI/CD practices, cloud infrastructure, or software development processes
n
- Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
n
- Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
n
- A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
n

📌 Strategic Technical Success Engineer (New South Wales)
🏢 Port.io
📍 New South Wales