Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of quick-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Your Role

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

We have a great opportunity for an experienced Commercial Property Claims Consultant to join our team in Brisbane. This role will require end to end claims experience,



as well as a customer centric approach when dealing with complex claims whilst working with a collaborative and talented team.

This role will be based in our Brisbane CBD office and will be offered on a permanent full-time basis, with flexible hybrid working arrangements to be agreed.

How you'll make an impact

You will add value to Gallagher Bassett across the following:

- Manage end to end claims for client accounts on a national basis including fire & peril, business interruption, reinsurance, and property damage claims for commercial insurers
- Interpret ISR commercial policy wordings and applying accurately
- Proactively settling claims within client service instructions, company guidelines and delegated authority
- Building and developing internal & external business relationships to ensure client expectations are met and exceeded
- Achieve daily productivity level as designated by management
- Comply with relevant legislation such as The General Insurance Code of Practice, and other relevant legislation / regulations and policy requirements
- Resolve complaints in accordance with relevant legislation and company guidelines
- Identify opportunities for process improvement
- Identify potential fraud/recovery indicators and pursue recovery for claims where applicable

About you

We're interested in hearing from people who possess:

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📌 Commercial Property Claims Consultant (Brisbane)
🏢 Arthur J. Gallagher (Ajg
📍 Brisbane