Job Expectations

Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, outstanding training, and true flexible working arrangements. A fantastic opportunity has presented itself for a Process Improvement Lead reporting to Senior Manager Improvement and Development CNS Transform & Improve.

About the role

As a Process Improvement Lead, you will play a key role in helping operational teams deliver better outcomes for customers, partners and the business. You will lead the identification, design and delivery of improvement opportunities by building trusted relationships with stakeholders, developing a deep understanding of business challenges, and translating insights into practical, impactful solutions.

Working across a diverse range of teams, you will facilitate process improvement workshops, champion continuous improvement initiatives and bring people together to co-design more effective ways of working. You will collaborate closely with senior leaders and cross-functional stakeholders to enhance operational performance, uplift productivity and support sustainable change. In this role, you will proactively uncover hidden process vulnerabilities, challenge existing practices, and help create a culture that embraces innovation, collaboration and continuous learning.

About you

An ideal candidate is a collaborative and strategic problem solver with experience in end-to-end process design and integration, who can connect business needs with technology solutions to deliver meaningful and sustainable improvements. You bring expertise in BPMN process modelling and Signavio, with a strong understanding of customer experience and journey design. Drawing on Lean Six Sigma principles, you can identify opportunities to simplify processes,



improve performance and create measurable value. You are confident leading improvement initiatives, engaging stakeholders at all levels, and guiding teams through change with influence, empathy and a solutions-focused mindset.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process,



please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note that this role is a permanent opportunity based in Melbourne and applications will close at midnight on Tuesday, 15th September 2026.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Benefits and Perks

- Reconciliation Action Plan
- Accessibility & Inclusion Plan
- 18 weeks of paid parental leave
- Pride in Diversity Platinum Employer
- active employee-led diversity pillars

About nbn

nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s.

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📌 Process Improvement Lead (Melbourne)
🏢 NBN Co
📍 Melbourne