Duties will include, but are not limited to:

- Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
- Scanning and workflowing incoming correspondence within the clinical system
- Dealing with general enquiries from patients and prioritising the management of these
- Dealing with repeat prescription orders and prescription queries
- Managing your time and workload efficiently
- Assisting with the smooth running of clinics and surgeries
- Providing help and advice to all visitors to the surgery and the building
- Registration of recent patients to the Practice
- Process patients change of address and contact details within the clinical system




- Dealing with tasks that clinicians may assign to you in an effective and timely manner
- Covering colleagues shifts in the event of sickness or annual leave
- Effective communication between staff, the practice, patients and other agencies
- Understanding and implementation of the practice protocols and procedures
- Carrying out the daily tasks set for you by the Office Manager
- Attending training and staff meetings as required
- Supporting with other reasonable duties as required
- Follow the practices Infection Prevention & Control policies and protocols

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