- Connect with customers through different channels and assist with queries
- Support documentation for the settlement process
- Manage vehicle onboarding and lease activations
- Assist with in-life lease management tasks, including keeping budgets on track and processing claims
- Maintain accurate information in the CRM leasing system
- Handle ad hoc administrative tasks
- Support customers throughout their novated lease journey and ensure the process runs smoothly from start to finish
- Collaborate with the Novated Operations Team

Requirements

- Experience in salary packaging, novated leasing, finance, or a similar field
- Strong track record in customer support or engagement roles
- Skilled at juggling multiple tasks and handling high call volumes
- Highly organised and able to meet deadlines
- Excellent attention to detail
- Ability to work in a versatile, hybrid workplace

Core Competencies

Demonstrates expertise in customer support and engagement, with a strong focus on managing novated leasing processes and maintaining accurate CRM information. Capable of handling multiple tasks efficiently while ensuring attention to detail and meeting deadlines.

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📌 Novated Leasing Administrator (Melbourne)
🏢 Jobtailor
📍 Melbourne