Remediation Lead: Customer Advocate & Fair Outcomes (New South Wales)

Remediation Lead: Customer Advocate & Fair Outcomes (New South Wales)

13 Sep
|
Singtel
|
New South Wales

13 Sep

Singtel

New South Wales

Optus is seeking a Remediation Specialist to lead investigations, assess complex customer cases and drive fair outcomes across remediation programs. You’ll advocate for customers, apply remediation frameworks and collaborate with regulatory, legal and operations teams to ensure compliant resolutions.

You will identify root causes, implement improvements and support proactive remediation initiatives, while balancing customer care with regulatory obligations and senior stakeholder expectations.

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📌 Remediation Lead: Customer Advocate & Fair Outcomes (New South Wales)
🏢 Singtel
📍 New South Wales

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