In this role, your day-to-day will be an engaging mix of remote helpdesk support and hands‑on on‑site visits across clients' locations. You will serve as the primary IT contact for our clients, ensuring their Microsoft 365 environments, network infrastructure, and Windows/Mac endpoints operate seamlessly.

Standard working hours are 9:00 AM to 5:00 PM. However, the nature of IT means work can occasionally extend past 5:00 PM to finalise urgent tasks. Dedicated after‑hours project work is primarily scheduled in advance following direct negotiation with the client.

Whether you are deploying a new Ubiquiti network stack, provisioning users in Microsoft 365, diagnosing an internet outage, or conducting on‑site maintenance, you will play a vital role in keeping our clients' businesses operational, secure, and productive.

Work Type: Full-Time (9:00 AM – 5:00 PM, incorporating an unpaid lunch break) or Part-Time (10:00 AM – 3:00 PM, 25 hours/week). Salary: $52,275 Base (Full time) or $34,391 Base (Part-Time pro-rata) + Superannuation + Fully Serviced Work Vehicle + Mobile. (Note:



Base salary is open to upward negotiation following the successful completion of your probationary period).

Key responsibilities

- Deliver Level 1–2 remote helpdesk support alongside prompt on‑site technical assistance.
- Deploy, configure, and troubleshoot network infrastructure (NBN connections, commercial & consumer routers, firewalls, and enterprise wireless networks).
- Manage, maintain, and support Windows (10/11) and macOS endpoints in commercial environments.
- Administer Microsoft 365 tenants (user provisioning, Exchange Online, SharePoint/OneDrive permissions, and Office suite troubleshooting).
- Diagnose and resolve complex hardware, software, printing, and connectivity issues.
- Pick up IT equipment from suppliers, perform required system configurations, deploy hardware on‑site at customer locations, and manage proper disposal of decommissioned equipment.
- Act as a technical liaison, consulting and negotiating with third‑party vendors on behalf of clients to facilitate support, and directly advising clients on

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📌 Junior / Entry-Level IT Support Technician (Melbourne)
🏢 CC Solutions
📍 Melbourne