Job Description

Join to apply for the Senior Digital Support Engineer role at Service Stream

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Please note this is a 12-month fixed term contract.

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About the role

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- Lead the resolution of complex and high-priority IT incidents, acting as the senior escalation point.
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- Provide Level 2 and Level 3 support for end-user devices (Windows/macOS) and mobile platforms (Apple & Android).
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- Administer and support Microsoft 365 applications including Teams, SharePoint Online, Exchange Online, and Intune.
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- Design and implement advanced configurations and security policies for end-user environments.
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- Drive operational excellence through process improvement, automation, and documentation.
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- Mentor junior support staff and lead knowledge‐sharing initiatives.
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- Support onboarding/offboarding processes and ensure timely provisioning of hardware and access.
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- Lead post‐incident reviews and contribute to strategic technology deployments and upgrades.
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Skills and experience

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- Minimum 5 years' experience in IT support or service desk roles, with a strong focus on EUC.
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- Proven experience in a senior‐level support role with incident coordination responsibilities.
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- Expert‐level knowledge of Microsoft 365 administration, Intune, and Azure Active Directory.
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- Strong scripting and automation skills (e.g., PowerShell).
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- Excellent problem‐solving, communication, and stakeholder engagement skills.
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- Bachelor's degree in IT, Computer Science, or a related field.
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- Certifications such as Microsoft 365 Certified:



Enterprise Administrator Expert or Modern Desktop Administrator Associate.
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- ITIL Foundation certification or higher.
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- Experience with cloud platforms (AWS, Azure) and project management in a support context.
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About Us

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Service Stream is an equal opportunity ASX‐listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

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Advantages of working with us include:

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- Flexible working – All flexibility requests are genuinely considered.
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- Growth – Career development opportunities across our expanding business units.
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- Discounts – Access to hundreds of retailers including Woolworths, Airbnb, JB Hi‐Fi, and Bupa.
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- Paid leave – Parental, cultural, community service, study, corporate volunteering, and purchased leave.
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- Culture – A workplace that values diversity, inclusion, and celebrates excellence.
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How to apply

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Please submit your interest with the Apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

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Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process, please email [email protected].

📌 Senior Digital Support Engineer (South Australia)
🏢 Service Stream
📍 South Australia