Job Description

Techforce is partnering with a well-established organisation to recruit an experienced IT Support Specialist for a permanent, full time opportunity based in Melbourne. This is a hands‐on role suited to someone who is confident working independently, takes ownership of issues, and enjoys providing reliable Level 1/2 IT support across a broad internal technology environment.

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Key Responsibilities

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- Provide Level 1 and 2 support across hardware, software, systems, connectivity, and access issues
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- Diagnose, troubleshoot, and resolve incidents and service requests through the helpdesk system
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- Configure and deploy laptops, mobile phones, and end‐user technology
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- Support onboarding and offboarding, including account setup, access removal, and device recovery
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- Maintain IT assets, registers, and device lifecycle processes
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- Support reporting and business visibility through Power BI
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- Assist with system maintenance, patching, and general infrastructure support
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- Maintain accurate documentation, service records, and asset information
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- Liaise with internal stakeholders and external vendors where required
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About You

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- Level 1/2 IT support within a helpdesk or service desk environment
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- Supporting Windows environments and end‐user devices
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- Microsoft technologies including Active Directory, Entra ID, Intune, Exchange Online, Teams, SharePoint Online, and Microsoft 365
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- ITSM/ticketing systems, user access, and device management
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- Troubleshooting hardware, software, and basic network connectivity issues
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- Power BI, including creating, maintaining, or supporting reports and dashboards
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You will also be:

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- Hands‐on and proactive, with a willingness to roll up your sleeves
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- Comfortable working autonomously and managing competing priorities
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- Someone who takes ownership and follows issues through to resolution
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- A strong communicator with a practical, customer‐focused approach
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- Experience with SharePoint administration, Veeam, Power Automate, Microsoft Copilot, or virtual infrastructure will be highly regarded.
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What's on Offer

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- Permanent full‐time role
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- Melbourne‐based position
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- Broad technical exposure
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- Opportunity to play a key role in day‐to‐day IT operations
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📌 Information Technology Support Specialist (Victoria)
🏢 Techforce Personnel
📍 Victoria