Job Description

This range is provided by DBiz.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Base pay range

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A$80,000.00/yr - A$80,000.00/yr

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Position Title: Tech Lead - Service Desk IT

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Location: Australia – Sydney, Melbourne, Adelaide, Brisbane, Canberra, Perth

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Description

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Digital Biz Solutions Pty Ltd are looking for Tech Lead - Service Desk IT to work on some major client projects in Australia. The position will be full time.

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Duties as follows:

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- Manage Microsoft Azure infrastructure (VMs, networking, storage) for high availability.
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- Provision and secure endpoints via Intune and Autopilot with compliance enforcement.
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- Enforce device policies using BitLocker, Defender AV, and app control via MDM.
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- Configure Azure Firewall, network segmentation, and private endpoints for IP protection.
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- Monitor and respond to threats using Microsoft Defender.
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- Maintain VPNs, DNS, DHCP, and secure IP routing across sites.
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- Maintain Microsoft 365 security across Exchange, SharePoint, and Teams.
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- Apply OS hardening, patching, and vulnerability remediation across all systems.
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- Solid proficiency in troubleshooting desktop hardware, software, and network-related issues.
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- In-depth knowledge and hands-on experience with Microsoft cloud technologies, including Microsoft 365, Entra, and Endpoint Manager.
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- Solid understanding of Active Directory, Group Policy, and server operating systems




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- Proficiency with networking concepts and protocols, TCP/IP, DNS, DHCP, and VPN technologies.
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- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues independently.
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- Strong communication skills, both verbal and written, to effectively interact with clients and team members.
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- Proven ability to prioritise tasks and work efficiently in a fast-paced environment.
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- Microsoft certifications, such as MCSE, MCSA, or Microsoft 365 certifications.
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- Must have at least relevant minimum 3 years' experience.
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Salary: AUD$80,000 and above (excluding Super)

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Seniority level

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Mid-Senior level

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Employment type

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Full-time

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Job function

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Customer Service

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Industries

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Software Development and IT Services and IT Consulting

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📌 Tech Lead - Service Desk IT (Victoria)
🏢 DBiz.ai
📍 Victoria