Career Area: Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

MineStar is the mining industry's most comprehensive and thoroughly integrated suite of technology offerings. Fleet management, guidance technologies, machine health, and autonomy applications provide significant improvements to operations and maintenance organisations.

As a Training Consultant within Resource Industries, you will play a key role in designing, developing, and delivering MineStar training programs for Caterpillars dealers and customers. This role requires practical, hands-on experience with the installation and maintenance of on-board mining technology systems and the ability to translate field expertise into effective technical training.

As a MineStar Service Trainer, your mission is to enhance the capabilities of dealer and customer technicians, ensuring they can effectively support, maintain, and optimize MineStar on-board technology systems. This role goes beyond traditional classroom instruction. You will serve as a hands-on expert in the field -guiding technicians through the installation of hardware and software, system configurations, calibrations, and troubleshooting of electrical, mechanical, communications, and GNSS systems . Your focus will be on delivering training that drives value for end customers by ensuring their mining technology systems are fully operational,



accurately calibrated, and performing as intended.

In addition to training delivery, you will collaborate with business units and dealers to assess training needs, recommend solutions, and support the continuous improvement of service readiness across the network.

What will you do:

- Provide expertise in developing technical training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes.
- Deliver high quality service training to dealers and customers around the globe utilizing theoretical and practical training methods.
- Review and maintain training materials to ensure organisational policies and procedures compliance.
- Analyze recent training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs.
- Consult business partners on training requirements.
- Participate in training quality assessments and improvement processes.
- Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.
- Advise others on creating customer-focused environments in various scenarios.
- Anticipate customer needs, focus efforts to meet needs and exceed customer expectations proactively.
- Measure and observe customer satisfaction levels to ascertain and implement alternative service improvements.

What Skills You Will Have

- Technical Excellence:



Direct , hands-on experience with on-board mining technology systems , including installation of hardware, installation and configuration of software, machine calibrations, and troubleshooting of electrical, mechanical, communications, and GNSS systems.
- Training Operations: Practical understanding of training processes and the ability to implement daily and strategic training programs effectively.
- Customer Focus : Ability to align technical solutions with customer needs, ensuring satisfaction through tailored support and engagement.
- Service Excellence: Proven capability to deliver high-quality service that meets or exceeds customer expectations.
- Consulting: Skilled in providing technical and business guidance to internal and external clients, applying consulting best practices.
- Effective Communications: Strong written and verbal communication skills, with the ability to present regularly to groups of varying sizes and communicate clearly across diverse audiences.
- Problem Solving : Experienced in identifying, analysing, and resolving technical and operational issues using structured approaches.
- Relationship Management : Effective at building and maintaining strong working relationships across Caterpillar, Dealer, and Customer teams.

Top Candidates will also have:

- MineStar on-board systems knowledge - Fleet, Terrain, Command, Detect, Health Knowledge of Caterpillar policies, procedures, and a general understanding of Caterpillar's organisation.

Additional Information

- Site-based in Perth or Brisbane (5 days per week)
- Also you will be required to travel for 30 to 60% of the time
- Relocation assistance maybe offered to the ideal candidate
- Visa sponsorship is not available

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📌 Mining Technical Training Consultant (Shire of Derby-West Kimberley)
🏢 Caterpillar
📍 Shire of Derby-West Kimberley