The Business Support Officer is responsible for contributing to and delivering accurate and timely administrative and financial office activities, and a welcoming, helpful service to residents, guests and contractors. The Business Support Officer supports the activities of the Village Manager and promotes an inviting, comfortable climate, providing a professional service, and a positive experience for residents, guests and team.

Key responsibilities

Provide support and work collaboratively with the Village Manager in managing day-to-day Village operational activities, queries, planned events and the team

Contribute to the implementation of resident services aligned with the Village strategy through active engagement of the local community and assist with organising and delivering promotional and ad-hoc activities, campaigns, special events, meetings and functions, communications and all associated tasks

Accurately maintain CRM databases and associated registers

Provide front of house reception duties including answering calls and assistance to residents, families, visitors, contractors and the team

Assist with administrative processes and reports associated with residents, resident committees, villas and/or units, databases, the scheduling and delivery of associated resident services, including entry and exit of residents

Assist with monitoring and managing office resources and provide general administrative assistance

Proactively record resident requests/issues into relevant systems to enable responsiveness and resolution

Uphold confidentiality and discretion to the highest standard in all dealings and communications within and regarding the Village, the residents and team members

Create and promote a welcoming feeling for residents, their families and team members during orientation & thereafter promoting a culture of community, service and kindness within a supportive environment





Ensure reception is well organised and contains relevant materials/information for residents and guests to ensure an exceptionally helpful experience and an immaculate aesthetic for the Village

Assist the village manager by providing high-level business support in finance tasks; including accounts payable and receivable, debtor and creditor account enquires, bank-related transactions, filing & archiving, understanding and assisting with end of month processes (EOM)

Maintain contractor compliance & licensing documentation to ensure it is up to date and on file in accordance with WH&S; requirements

Report on progress against objectives to the Village Manager

Adhere to, promote and contribute to improving the company's systems, policies and procedures

Demonstrate collaborative, positive relationships within the team and with residents

About you

Minimum Year 12 education or equivalent and 2 years' experience in office administration and reception

Certificate II in Business Administration is desirable

A sound knowledge of accounts receivable/payable, petty cash and other relevant finance transactions or a willingness to be trained in these processes

Demonstrated customer-centric philosophy combined with an ability to "get things done"

Competent computer skills, specifically MS Office, CRM and XERO systems

Demonstrated high standards of accuracy, accountability, integrity and care

Demonstrated ability to work as an effective team member within a multi-disciplined environment

Personable (relatable) demeanour with a calm measured approach

Readiness to learn current skills and systems and support team as needed in the implementation of new systems, models and procedures

Demonstrated interpersonal sensitivity, empathy and strong communication skills to build rapport and stakeholder engagement

Good organisational and problem-solving skills to achieve client and business outcomes

First Aid certificate with CPR

Provision of a satisfactory national police check, and right to work check

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📌 Business Support Officer (Queensland)
🏢 The Village Retirement Group
📍 Queensland