Job Description

OVHcloud Sydney, Current South Wales, Australia

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OVHcloud Sydney, New South Wales, Australia

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- Manage all IT infrastructure in your Datacenter.
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- Ensure good customer relations and customer satisfaction are maintained on a daily basis.
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- Manage monitoring alerts and customer ticket escalations.
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- Ensure new infrastructure is racked and deployed in a timely manner.
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- Apply best practices for installation and maintenance and ensure other technicians apply the procedures correctly.
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- Comply with safety rules and regulations.
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- Maintain and Create New Documentation and Operational Procedures.
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- Carry out regular audits on internal technical procedures to check operations.
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- Carry out regular technical inspections of the site infrastructure and make first-level diagnoses, ensuring the quality of information gathered in the relevant procedure.
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- Ensure material process flows are complied according to set processes in place.
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- Ensure inventory levels are sufficiently stocked for DC maintenance and upgrade activities.
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- Able to work in shift timings to support the data center operations.
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- Draft end of shift report and communicate progress status effectively to stake-holders on a daily basis.
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Required Skills:

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- Ability to follow and document internal procedures.
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- Basic knowledge in Microsoft Office
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- Able to draft reports to communicate progress and highlight delays.
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- Knowledge of the Datacenter Industry.
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- Knowledge of Computer Hardware.
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- Advanced sense of Customer Service.
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- Excellent interpersonal skills.
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- Excellent communication skills within a team.
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- Proven organizational skills, autonomous and adaptable.
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- 2 years higher education in IT.
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Seniority level

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Entry level

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Employment type

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Full-time

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Job function

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Information Technology

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Industries

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Data Infrastructure and Analytics and Software Development

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📌 Datacenter IT Technician (New South Wales)
🏢 OVHcloud
📍 New South Wales