Job Description
As an Operations Manager at Didi ANZ, you will play a pivotal role in driving pricing strategy and enhancing customer experience to ensure sustainable growth and competitive advantage. Your key responsibilities include:
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- Own end-to-end pricing decisions, including dynamic price adjustments, surge pricing models, and promotional campaigns.
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- Conduct deep-dive analytics to evaluate pricing effectiveness, elasticity, and ROI, ensuring alignment with business goals.
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- Collaborate with BI, Product and other teams to design and implement scalable pricing frameworks.
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Market & Competitive Analysis :
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- Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments.
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- Develop segmentation strategies based on city dynamics, user behavior, and demand patterns.
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Customer Experience and Cross-Functional Collaboration:
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- Identify core user pain-points and work closely with regional and global teams to craft effective solutions using a wide range of levers.
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- Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.
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The Successful Applicant Will Have
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Experience :
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1–4 years of experience in strategy & operations, revenue management, business analytics, or related roles.
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Technical Skills :
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- Proficiency in MS Excel and SQL for data extraction/analysis.
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- Familiarity with Python for automation or advanced analytics is a strong plus (or high willingness to learn).
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Soft Skills :
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- Robust problem-solving skills and ability to translate data into actionable business strategies.
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- Entrepreneurial mindset with a hands-on, results-driven approach.
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- Bachelor's/Master's degree in Business, Economics, Mathematics, Engineering, or a related quantitative field.
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- Fluency in English (written and oral) for daily collaboration with global teams.
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- Adaptability to thrive in a fast-paced, ambiguous environment.
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Seniority level
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Mid-Senior level
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Employment type
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Full-time
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Job function
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Other
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Industries
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Operations Consulting, IT Services and IT Consulting, and Internet Marketplace Platforms
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📌 Operations Manager (Victoria)
🏢 DiDi
📍 Victoria