CommBank is seeking an experienced Senior Advanced Analytics Analyst / Applied AI Specialist to design and scale AI-enabled QA automation across fraud and scam operations. You will work with transcripts, case data and operational datasets to classify scenarios, assess conversation quality and generate insights that improve assurance and customer outcomes.
You will use LLMs, SQL and Python to automate QA processes, reduce hallucinations and translate AI outputs into explicit recommendations for
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📌 Senior AI Analytics Engineer – Fraud QA Automation (New South Wales)
🏢 Cba
📍 New South Wales
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