- Identify opportunities across the product portfolio to build more value for schools and educators
- Run structured customer discovery to understand customer needs and priorities
- Evaluate commercial viability, including build, partner or buy options
- Create business cases for commercially viable ideas and present them to Executives
- Produce prototypes using Figma and AI-assisted design tools
- Test concepts with customers
- Handover new concepts to relevant product teams with a transparent brief
- Remain involved in an advisory capacity through early build
- Work across strategy, product management and design teams

Requirements

- 3 to 6 years of experience across product strategy, product design or a related field, ideally with some SaaS or EdTech exposure
- Track record or portfolio demonstrating design taste and judgement, alongside financial modelling and commercial thinking
- Experience building a business case or commercial rationale for a new product or feature
- Working fluency in Figma and AI-assisted design tools
- Strong written and verbal communication, comfortable presenting ideas to senior stakeholders
- Comfort working across multiple teams without a fixed home base
- Ability to explain why one UX approach works better than another
- Experience conducting structured customer discovery and translating findings into product prototypes
- Ability to balance design craft with commercial thinking,



including pricing decisions and commercial models, especially across AI products
- Fast, adaptable and disciplined approach to experimentation
- Valid Employee Working With Children Check required before commencing employment
- Satisfactory National Police Check required before commencing employment
- Verification of unrestricted work rights in Australia required before commencing employment

Core Competencies

Demonstrates expertise in product strategy and design, with a strong focus on customer discovery, business case development, and collaboration across teams. Proficient in Figma and AI-assisted design tools, with a solid understanding of commercial viability and financial modeling.

Highest-signal resume keywords

- Product Strategy
- Figma Prototyping
- Customer Discovery
- Business Case Development
- Commercial Viability Assessment

ATS Optimization Keywords

Hard Skills

- Product Design
- Financial Modeling
- Commercial Thinking
- UX Approach Evaluation
- Prototyping

Soft Skills

- Strong Communication
- Adaptability
- Collaboration

Certifications & Qualifications

- Employee Working With Children Check
- National Police Check

Industry Keywords

- SaaS
- EdTech
- Product Management
- Design Teams
- Commercial Models

Tools & Technologies

- Figma
- AI-Assisted Design Tools

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📌 Customer Strategy Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne