Job Description

Get To Know Us |

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Welcome to LaManna, where flavours, aromas, and memorablemoments come together to ignite joy within you. Being a leader in the retail food industry, we believethat food is more than just sustenance, it's a treasure trove ofculture, tradition, and innovation, all waiting to be discovered. We're your guides to life's culinary pleasures, embracing "the good things in life."

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Your Assignment |

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We are seeking a dynamic and motivated Assistant Manager to join our team at LaManna. As an Assistant Manager, you will play a crucial role in supporting the Department Manager in overseeing daily operations of our Customer Service Department, managing staff, and ensuring an exceptional customer experience.

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Responsibilities:

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- Team Leadership: Assist in recruiting, training, and supervising retail staff to deliver outstanding customer service.
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- Operations Management: Help maintain inventory levels, ensure merchandise displays are appealing, and manage stock rotation.
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- Customer Service: Address customer inquiries, resolve issues promptly, and ensure a positive shopping experience for all customers.
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- Sales Performance: Collaborate with the Department Manager to meet sales targets, analyze trends, and implement strategies for increased profitability.
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- Compliance: Ensure compliance with company policies, procedures, and safety standards at all times.
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- Administrative Tasks: Assist in scheduling, timesheet management, and other administrative duties as needed.
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Your Attributes & Abilities |

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- Proven experience in similar position is advantageous for success
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- Sound mathematical skills along with cash handling experience
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- Ability to manage and adapt to change as required
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- Experience with effective management of staff scheduling for work
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- Experience with food handling, principles of stock rotation, in particular with perishables
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- Be able to provide information, advice and recommendations of store products
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- Strong leadership skills with the ability to motivate and inspire a team.
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- Excellent communication and interpersonal abilities.
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- Solid understanding of retail operations, including inventory management and sales strategies.
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- Proficiency in Microsoft Office and other relevant software.
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- Flexibility to work evenings, weekends, and holidays as needed.
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- Ability to prioritise workload
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- Ensure policies/guidelines are adhered to by employees
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- Keep a clean and organised workspace whilst adhering to our OHS and Food Safety guidelines
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- Be able to function and thrive in a fast-paced environment
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- Have a positive, can-do attitude
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How We Care For You |

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We aim to look after our team as much as we look after our customers. Here are some advantages in working with our family;

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- Free parking
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- Free fresh meals and snacks during your shift
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- Free coffee made by our skilled baristas
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- Staff discount card which gives both you and your immediate family discounts
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- Opportunity to work with a diverse team and build lasting relationships with colleagues and customers
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📌 Customer Service Desk - Assistant Manager (Victoria)
🏢 LaManna
📍 Victoria