Job Description

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- Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, 4509,Australia
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- Job Category Technology
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Description

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Start your career where it matters most.

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You might not have heard of Auto & General, but you'll know our brands - Budget Direct, ING a nd Qantas Insurance. We're one of Australia's leading insurance groups and we're looking for driven, compassionate individuals to join our Home Claims team on a 3-month contract.

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This isn't a shadowing role - you'll be working on real cases, supporting real customers from day one. And the best part? We will provide you with all of the training you need to succeed in the role.

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The important details:

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Start Date: 30 November 2026

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Duration: 3 months (12 weeks)

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Locations: North Lakes & Kawana

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Days: Monday to Friday

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Hours: 8am - 4pm

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What You'll Do

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Be the first point of contact for customers over the phone who are navigating a home insurance claim

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Review reports from builders, engineers, and suppliers to make informed claims decisions

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Build relationships with customers, colleagues, and suppliers to drive the best outcomes

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Develop skills in customer communication, claims management, and compliance through our structured 12-week training program

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Who We're Looking For

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We welcome applications from all backgrounds. You don't need insurance experience - just the right attitude.

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Currently enrolled in, or holding, a tertiary qualification in any discipline

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Genuine passion for helping people

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Robust communicator with good time management

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Available for the full 3-month contract from 30 November 2026

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What's in it for You?

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- Structured 12-week training program with dedicated coaching and support
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- Hands-on experience with one of Australia's leading insurance groups
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- Potential consideration for ongoing opportunities post-contract (subject to business need and performance - not guaranteed)
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Auto & General is an equal opportunity employer. We encourage applications from people of all backgrounds, experiences, abilities, and perspectives.

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Auto & General - Safeguarding a brighter future

📌 Home Claims Consultant - 3 Month Contract (Queensland)
🏢 Auto
📍 Queensland