Medical Receptionist / Patient Concierge – Dermatology & Laser Clinic

Part-Time 7 - Day fortnight | $35–$40 per hour + Super
No nights | No weekends | Supportive team

About the role

As our Patient Concierge, you will be the first point of contact for patients entering the clinic, playing a key role in shaping their overall experience. This is a true front-of-house, patient-facing role focused on creating a welcoming, calm and professional environment for patients, clinicians and staff. This role fulfils the traditional medical receptionist function but also plays a key role in ensuring clear communication between patient and doctor.

Key responsibilities

Act as the first point of contact for patients entering the clinic

Welcome patients warmly and assist with check-in flow and waiting room management

Maintain a visible, calm and reassuring presence at the front desk

Answer a high volume of inbound calls professionally and confidently

Book consultations and procedures accurately

Explain fees, deposits and appointment policies clearly

Manage payments, invoicing and daily reconciliation





Coordinate communication between patients and doctors

Proactively manage cancellations and waitlists

Support general administrative tasks to keep the clinic running smoothly

About you

A history of excellent customer service

A strong customer focus and natural warmth

Confidence on the phone with a clear, professional manner

Positive energy and enthusiasm

Initiative and forward-thinking (you anticipate questions and solve problems)

Strong attention to detail and the ability to work efficiently under pressure

Reliability and professionalism

Previous medical reception experience is highly regarded but not essential for an exceptional candidate with strong customer service experience

Wholesale pricing on doctor-only skincare

Staff incentives on skincare sales

Discounted treatments

Supportive, structured team workplace

Week 2: Wed / Thurs/Fri

Part-time: 7 day fortnight

$35–$40 per hour plus super, depending on experience

What can I earn as a Medical Receptionist

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📌 Medical Receptionist / Patient Concierge – Dermatology & Laser Clinic (New South Wales)
🏢 Platinum Dermatology
📍 New South Wales