Benefits and perks

- Free café quality coffee, monthly free lunches and a great social scene
- Outstanding Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more!!
- Many opportunities to earn more in the role with shift allowance available too!
- Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's
- Free onsite parking
- Anytime Fitness on ground level
- Lots of free healthy snacks and fresh fruit

About the role

Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:

- Are supported in the latest technology for mobile and unified communications
- Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
- Ensure that our customers are always kept connected
- Work closely with Telstra and other major tech vendors




- Maximise their time connected with basic troubleshooting
- Use the tools, knowledge and training to deliver imei's products in the most effective way possible.

This role includes a variety of other responsibilities such as:

- Perform administrative duties and provide support to all departments
- Maintain effective communication channels with all departments
- Maintain relevant, accurate and accessible records of all activities

imei is passionate about rewarding its people and you will have the opportunity to earn a company bonus when the company reaches its yearly financial goals.

About you

Attributes & competencies that we are looking for:

- Excellent communication and interpersonal skills
- Problem solving and analytical skills with the ability to work through issues
- A 'can do' attitude

#J-18808-Ljbffr

📌 Customer Service Specialist (New South Wales)
🏢 imei
📍 New South Wales