Part‑Time (23-30 hours per week) | Hybrid Work | Purpose-Led Organisation
Mayfield North, Newcastle NSW

Are you an organised, detail-focused professional who enjoys working with numbers, systems and problem-solving? Do you want your work to directly support children with disability and developmental delay and their families?

Join Firstchance, a highly respected early childhood intervention and disability support organisation, and play a key role in helping children and families access the supports they need to thrive.

We are seeking a NDIS Finance & Claims Officer to join our friendly and collaborative Finance Team. This role is responsible for ensuring services are accurately funded through Service Agreements and NDIS claims, helping Firstchance continue providing essential supports to children and families across our community.

What We Offer

Hybrid working arrangements following training and induction

Flexible part-time hours (23-30 hours per week)

Laptop provided to support flexible working

Salary packaging to increase your take-home pay

Supportive and experienced team environment

Ongoing learning and professional development opportunities

Meaningful work that directly supports children and families

At Firstchance, you're never "just a number". You're part of a team committed to inclusion, respect, integrity and helping children reach their potential.

About the Role

This role is essential to ensuring the financial sustainability of services that support children and families every day.

Key Responsibilities

Service Agreements

Cost NDIS-funded supports and prepare Service Agreements

Enter and maintain Service Agreement information within our CRM

Issue Service Agreements to families for approval

Monitor and update agreements when plans, budgets or circumstances change

Ensure accurate records are maintained at all times





NDIS Claims & Revenue

Prepare and review Consultant Hours and activity reports

Undertake pre-claim audits

Submit NDIS claims through our CRM and the NDS portal

Investigate and resolve claim errors, discrepancies and budget issues

Monitor funding utilisation and claiming accuracy

Work closely with program teams to ensure data quality and compliance

Success in This Role Means

Accurate and timely NDIS claiming

Prompt issue and management of Service Agreements

Robust cashflow through efficient claiming processes

Minimal claim rejections and adjustments

Positive and collaborative relationships with families and staff

High levels of accuracy, compliance and attention to detail

About You

You will bring:

Experience in NDIS claiming, plan management, disability services administration, health funding, aged care funding or a similar claims-based environment

Strong Excel skills and confidence using multiple software systems

Excellent attention to detail and accuracy

Well-developed analytical and problem-solving skills

The ability to manage competing priorities and meet deadlines

Strong communication and relationship-building skills

A Working with Children Check and NDIS Worker Check (or willingness to obtain)

Experience with Xero

Experience using Echidna or a similar CRM system

Experience working in the disability, community services, health or not-for-profit sector

Why Firstchance?

Firstchance is a values-driven, child-safe organisation with a strong reputation across the Hunter region. Our team is passionate about making a difference and creating opportunities for children and families.

When you join Firstchance, you will be supported, trusted and encouraged to grow while contributing to an organisation that genuinely changes lives.

Applications Close

Sunday 20 September 2026

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📌 NDIS Finance & Claims Officer (Newcastle City Council)
🏢 Firstchance
📍 Newcastle City Council