Public Sector People are partnering with a local government organisation to recruit for an Customer Support Officer.

Contract: 3 months | Immediate Start

Hourly Pay Rate: $40 - $45 p/h + Super

Responsibilities

- Handling high volumes of inbound calls from residents and the general public.
- Responding to enquiries regarding council services, rates, waste collection, parking and community facilities.
- Logging and updating customer requests, complaints and service enquiries in council systems.
- Providing accurate information and resolving customer enquiries in a professional and timely manner.
- Escalating complex enquiries or issues to the relevant council departments for further assistance.

Essential

- 2+ years experience in an customer service support role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work workplace that is supportive and empowering for all.

We encourage qualified candidates of all backgrounds to apply.

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📌 Customer Service Officer (Sydney)
🏢 Public Sector People
📍 Sydney