About the role
We are seeking a Hotel Guest Service Attendant to join the Belmo Group team in Brisbane. This is a part-time or casual position based at The Royal Albert Hotel in Brisbane QLD 4000. As a Guest Service Attendant, you will be the welcoming face of our organisation, responsible for delivering exceptional customer service and ensuring every guest has a memorable experience. This role is fundamental to maintaining our reputation for hospitality excellence and plays a key part in creating positive first impressions for all visitors and guests.

Key responsibilities

Greeting guests with warmth and professionalism upon arrival, ensuring they feel welcomed and valued

Providing accurate information about facilities, services, and local attractions to enhance the guest experience

Managing guest inquiries and requests promptly and courteously, resolving issues with a solutions-focused approach

Processing check-ins and check-outs efficiently while maintaining accuracy in records and documentation

Assisting with concierge services, including restaurant reservations, transport arrangements, and activity bookings

Maintaining a clean, organised and welcoming front office environment

Handling guest complaints with empathy and discretion, escalating matters where necessary

Supporting the broader front office team to ensure seamless day-to-day operations

Providing recommendations and personalised service that encourage repeat visits and positive reviews

What we’re looking for

Proven experience in hotel front office as a guest service agent

Excellent communication skills with the ability to engage with diverse guests and colleagues

Strong interpersonal abilities and a genuine passion for delivering outstanding customer service





Proficiency with front office reservations systems and booking platforms, with a willingness to learn new technologies

Flexibility and adaptability in a fast-paced environment, with the ability to manage multiple tasks

Problem-solving mindset with the capacity to remain calm and professional under pressure

Attention to detail and accuracy in record-keeping and administrative tasks

A positive attitude and team-oriented approach to work

Relevant hospitality qualification or certification is desirable but not essential if you have strong relevant experience

What we offer

At Belmo Group, we are committed to creating a supportive and engaging workplace. We offer:

Competitive remuneration aligned with industry standards

Versatile part-time working arrangements that fit your lifestyle

Opportunities for professional development and advancement within our growing organisation

A collaborative team environment where your contributions are valued and recognised

Access to staff discounts and perks across our facilities and services

A positive workplace culture that prioritises employee wellbeing and satisfaction

Ongoing training and support to help you succeed in your role

About us

Belmo Group is a leading hospitality and tourism organisation dedicated to delivering exceptional guest experiences. With a commitment to excellence, integrity, and innovation, we create memorable moments for our guests whilst fostering a dynamic and inclusive workplace for our team members. We pride ourselves on our personalised service, attention to detail, and unwavering dedication to hospitality. Our culture celebrates teamwork, continuous improvement, and a genuine passion for making our guests feel welcome and valued. Join us and be part of an organisation where your work truly makes a difference.

#J-18808-Ljbffr

📌 Hotel Guest Service Attendant (Brisbane City)
🏢 Belmo Group
📍 Brisbane City