AXS connects fans with the artists and teams they love. As a global ticketing provider and part of AEG Worldwide, each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theatre – at some of the most iconic venues in the world.

AXS powers the world’s most iconic venues, including The O2 in London, Crypto.com Arena in Los Angeles, and T-Mobile Arena in Las Vegas.

With a track record that covers more than 1,600 of the most recognisable brands across sport and entertainment, AXS delivers for some of the world’s biggest events, including the LA28 Olympic and Paralympic Games and Coachella Music and Arts Festival.

In Australia and New Zealand, AXS has rapidly established itself as one of the region's fastest-growing ticketing providers, delivering major tours including Ed Sheeran's Loop Stadium Tour, Robbie Williams' BRITPOP Tour and the Foo Fighters' Australia and New Zealand Tour.

Our momentum continues to grow. From August 2026, AXS ANZ will power Melbourne Park, Australia's premier destination for world-class sport and entertainment. We're also proud to be expanding our presence in Sydney through our partnership with the iconic Hordern Pavilion, one of Australia's most celebrated live music venues, hosting approximately 80–100 events each year and welcoming some of the biggest names in live entertainment.

This exciting partnership represents another major milestone in AXS ANZ's growth, strengthening our presence in the Sydney market and reinforcing our commitment to delivering innovative ticketing solutions, exceptional client partnerships and unforgettable fan experiences across Australia and New Zealand.

The AXS ANZ team has quickly set a new benchmark across the region, driven by exceptional people, trusted client relationships and seamless, reliable technology.

Headquartered in Melbourne, with offices in Sydney and Brisbane, AXS combines cutting-edge technology with deep industry expertise to deliver exceptional experiences for fans, venues, promoters and event organisers.

JOIN THE AXS ANZ TEAM

Our team in Australia is growing.

We are looking for smart, motivated people to help make it happen. Bring your enthusiasm, your ideas and your desire to team up with some of the best and brightest in technology and live entertainment.

AXS ANZ is seeking a Ticketing Operations Coordinator to support our Sydney clients and help deliver seamless ticketing operations across live events, including the Hordern Pavilion and Venues NSW.

Reporting to the Account Manager, this hands‑on role supports the full event lifecycle, from building and checking events in the AXS platform through to onsale preparation, event‑day delivery, casual staff coordination and box office operations.

You will work closely with key staff across AXS to keep event information accurate, operational plans on track and clients supported.

This is an ideal opportunity for someone building a career in ticketing who enjoys detail, technology, customer service and the energy of live events. No two days will be the same. You may be configuring an event, completing a quality check, preparing a casual staff roster, training scanners or supporting the box office during a live show.

This is a full‑time role based at our AXS Sydney office in Woolloomooloo and may require some travel. This includes working at amazing events across Australia and New Zealand from sport and festivals to live entertainment.

WHAT YOU’LL BE DOING

Event Builds and Quality Assurance

Build and configure events within the AXS platform under the direction of the Account Manager, including pricing, inventory, seating,



offers and onsale settings.

Maintain event configurations and process approved amendments throughout the event lifecycle.

Complete detailed quality assurance checks and peer reviews to confirm event builds are accurate and ready for presale and onsale.

Support onsales, presales, ticket allocations, holds, reporting and other event administration.

Maintain clear event records, checklists and documentation, escalating discrepancies or risks promptly.

Client and Account Support

Support the Ticketing Account Manager with the day‑to‑day delivery of ticketing services for Hordern Pavilion, Venues NSW and other clients as required.

Respond to routine client and venue requests accurately and professionally, escalating strategic, commercial or complex matters when required.

Prepare information for client meetings, event briefings and post‑event reviews, and follow up agreed actions.

Build collaborative working relationships with venue teams, event organisers and internal AXS stakeholders.

Event Day and Box Office Operations

Provide hands‑on ticketing support at live events, including venue and box office setup, system checks and event readiness.

Undertake box office duties such as ticket sales, collections, reissues, exchanges and customer enquiries in line with approved procedures.

Monitor ticketing systems, scanners and access‑control processes, resolving routine issues and escalating complex matters quickly.

Support event reporting, box office reconciliation and close‑down activities as directed by the Ticketing Account Manager.

Deliver friendly, calm and solutions‑focused support to clients, venue teams, casual staff and fans throughout the event.

Workforce Coordination and Training

Assist with planning casual ticketing staffing requirements for Sydney events.

Prepare and maintain event rosters, staff lists, availability records and event‑day sign‑in and sign‑out information.

Coordinate staffing requirements with approved workforce partners and communicate event details to casual team members.

Deliver practical training and briefings for casual staff covering ticketing systems, scanning, box office procedures and customer service expectations.

Support casual staff onsite, assist with breaks and redeployment, and provide feedback to the Ticketing Account Manager after each event.

Collaboration and Continuous Improvement

Work closely with AXS teams including Account Management, Client Services, Customer, Marketing and Finance to support overall event delivery.

Share event learnings and contribute to the ongoing improvement of checklists, training materials and operating procedures.

Support other AXS venues and events across Australia and Recent Zealand where required.

Complete other ticketing and operational tasks reasonably assigned to support clients and successful event delivery.

WHAT YOU'LL BRING

Experience in ticketing, events, venues, hospitality, customer service or another fast‑paced operational environment.

Strong attention to detail and the ability to follow structured processes while working across multiple events and deadlines.

Confidence learning and using technology, with the ability to navigate ticketing, rostering and general office systems.





Clear written and verbal communication skills and a professional approach to clients, colleagues, casual staff and fans.

Strong organisation and time‑management skills, with the confidence to prioritise work and escape issues when required.

A calm, practical and customer‑focused approach, particularly during onsales and live events.

A collaborative working style and willingness to contribute across event builds, administration, training, box office and onsite operations.

Flexibility to work regular evenings, weekends and public holidays in line with the event calendar.

Additionally, we're looking for people who bring this mindset, energy and standard every day:

Culture and Values Alignment

You're all in, bringing integrity, accountability and a team‑first mindset every day. You contribute positively to our culture, welcome feedback and take pride in helping AXS remain an amazing place to do incredible work.

A Passion for Live Events and Ticketing

You bring genuine enthusiasm for music, sport and live entertainment, with a strong interest in how ticketing technology and operations shape the fan experience.

Precision and Attention to Detail

You take pride in getting the details right. From event builds and seat inventories to rosters and box office processes, you check your work carefully and maintain accurate information.

Ownership and a Roll Up Your Sleeves Mindset

You're proactive, reliable and willing to get involved. You take responsibility for your tasks, ask questions when needed and follow through on commitments in both office and event environments.

Outstanding Customer and Client Focus

You put clients and fans at the centre of your work. You listen carefully, communicate clearly and work quickly to resolve routine issues while knowing when to seek support.

Teamwork and Relationship Building

You build positive working relationships with clients, venues, casual staff and colleagues. You share information, support others and contribute to seamless event outcomes.

Learning and Solution Oriented Thinking

You're curious and keen to build your ticketing expertise. You approach problems calmly, use available information and work with the Account Manager and wider team to find practical solutions.

AND YOU'LL REALLY GET OUR ATTENTION IF

You have experience using a ticketing platform, working in a venue box office, supporting onsales or coordinating and training casual event staff. Familiarity with live entertainment operations and reserved seating environments will also be highly regarded.

IT'S ALSO IMPORTANT THAT YOU KNOW

This position description is not intended to be all‑inclusive. Our staff may be required to perform other related duties as assigned.

Regular event work is an essential part of the role and will include evenings, weekends and public holidays throughout the year.

You may occasionally be required to travel to support AXS event delivery across Australia and New Zealand.

You will need to provide a range of background checks, including an Australian Police Check and a Working With Children Check.

MOST IMPORTANTLY

AXS celebrates challenge.

We are a collective of achieversreimagining our products and practices to help people do what they love in new ways. We are bonded by curiosity, nurturing solutions for a growing and increasingly diverse global footprint.

Unwavering in our commitment to cultivate and preserve a culture of inclusion, the investment in our people makes us stronger and the varied perspectives makes us wiser.

AXS Australia and New Zealand is proud to be an equal opportunity employer.

To learn more about AXS, please visit https://www.axs.com

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📌 Ticketing Operations Coordinator (New South Wales)
🏢 AXS Australia and New Zealand
📍 New South Wales