Job Description

About the Company

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As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

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Competitive salary | Parramatta based | 5 min from public transport hub

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Work in a supportive team to meet crucial business goals

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Join one of Australia's largest security companies and an Employer of Choice

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About the Role

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MSS Security is looking for a Rostering Coordinator (also known as Service Delivery Coordinators at MSS) where you will support a portfolio of clients to fulfil rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. Please note that this is an After hours prospect with shifts starting 6pm to 6am, with work across weekdays and weekends.

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What does the role involve?

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- Deliver exceptional customer service
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- Work as part of a team
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- Proven ability to cope under pressure
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- Think on your feet
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- Good knowledge and use of Microsoft applications
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- Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.
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About you

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- You are task driven and a self-motivated professional who is comfortable to handle service delivery under pressure and within time constraints.
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- You would have Demonstrated experience in rostering, administration, or contact centre
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- Highly developed communication and interpersonal skills
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- Professional phone manner
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- Willing to undergo a National Police Check
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- Willing to work from our Parramatta office.
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- Australian citizenship required as some of our clients are government clients.
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Equal Opportunity

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MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person. We encourage and celebrate diversity. We are proud to:

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- be certified by the Workplace Gender Equality Agency
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- be a partner and supporter of Veterans employment
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- honoured to have an endorsed INNOVATE Reconciliation Action Plan.
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About MSS Security

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As one of Australia's leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation's highest profile mining and resources companies.

📌 Rostering Coordinators - After Hours (Parramatta)
🏢 MSS Security
📍 Parramatta