- Assist and oversee the day-to-day operations of the Front Office team
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Ensure the smooth and productive running of the Hotel's operation in absence of the Director of Operations & Front Office Manager with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Process and assist with check-in and check-out of guests
- Respond to and coordinate emergency situations.
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📌 Duty Manager - Novotel Sydney City Centre
🏢 Novotel Hotels
📍 Sydney
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