13 Sep
|
Commonwealth Bank
|
New South Wales
13 Sep
Commonwealth Bank
New South Wales
Commonwealth Bank seeks a Senior Manager, Contact Centre Enablement, to lead the Business Banking CCaaS Run team and establish a federated operating model. You will unite business, technology, operations and vendors to make contact centre platforms reliable and easy to operate.
You will own the Run roadmap and drive improvements across voice, IVR, messaging and email. The role requires strategic leadership, deep CCaaS experience and a track record of delivering complex platform migrations and
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📌 Senior CCaaS Enablement Lead, Business Banking (New South Wales)
🏢 Commonwealth Bank
📍 New South Wales