About the Role
We are looking for a highly driven and resilient Customer Success Support professional to join our Consulting & Advisory team.
This is a high-priority, high-impact role at the centre of our Consulting & Advisory department. You will play a key part in delivering a world-class experience to our customers, while supporting the day-to-day operations of the Customer Success team.
This role is fast-paced, demanding, and requires strong ownership - but for the right person, it offers significant exposure, growth, and the opportunity to make a real impact.

What You’ll Be Doing

Coordinating end-to-end Consulting & Advisory programs - scheduling sessions, aligning stakeholders, and ensuring everything runs seamlessly
Acting as the central point of contact for customers - supporting them throughout their journey and ensuring a high-quality experience
Hosting and facilitating consulting sessions (including note-taking and session coordination), working closely with advisors and facilitators
Managing high volumes of communication across email, phone, and virtual meetings (Zoom/Teams)
Problem-solving in real time - responding to changes, issues, and competing priorities as they arise
Collaborating closely with internal teams to deliver strong outcomes for customers and their businesses
Supporting customer feedback, program improvement, and overall service delivery enhancements
Contributing to the successful delivery of events, workshops, and face-to-face sessions

The Reality of the Role
We believe in being upfront:

Workload:



This is a high-volume role with multiple competing priorities
Pressure: You will be working in an setting with tight deadlines and high expectations
Pace: Things move quickly - you will need to adapt, prioritise, and execute consistently
Ownership: You are expected to take full accountability for your work and outcomes

This role is best suited to someone who thrives under pressure, enjoys being busy, and takes pride in delivering results.

What Good Looks Like

You stay organised and composed, even when things get busy
You proactively manage competing priorities without dropping the ball
You communicate clearly and follow up relentlessly
You take ownership and see tasks through to completion
You are customer-focused and solutions-oriented

What You’ll Bring

Experience in customer service, client support, or administrative roles
Strong attention to detail and organisational skills
Ability to manage multiple tasks and deadlines simultaneously
Confident communication skills across a range of stakeholders
A proactive, can-do attitude with a strong sense of accountability
Intermediate to advanced Microsoft Office skills

Why Join Us

Be part of a high-performing, customer-focused team
Gain exposure to a fast-moving environment
Gain exposure to consulting sessions – the experience and knowledge you receive from this is GOLD! ⭐
Opportunity to develop your skills in operations, customer success, and stakeholder management
Work in a business that values ownership, collaboration, and excellence

📌 Customer Success Support - Training & Resources (Sydney)
🏢 UBT
📍 Sydney