Job Description

Officer – Family Support Services

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- Full time hours
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- Tiwi Islands (Wurrumiyanga) / Darwin
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- Contract until 30 June 2027
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About Australian Red Cross

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Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

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How this role supports our work

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The Officer – Family Support Services performs tasks associated with the provision of program/project delivery, coordination, and administration, contributing to the end-to-end delivery of Family Support Services. Working with Tiwi Families you will deliver services grounded within the Tiwi Cultural Wellbeing Model and the Tiwi Skin Group System.

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This role is based on the Tiwi Islands or requires regular remote travel, including overnight stays (minimum 6 days per fortnight)

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What you will do day to day

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- Coordinate and deliver the operational and administrative aspects of programs/projects and activities.
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- Recruit, support, and train volunteers, staff & stakeholders.
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- Ensure effective data collection and monitoring and evaluation of relevant activities to achieve strategic impact, supporting consistent reporting data quality and analysis.
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- Maintain project/program plans, documents, reports, tools, and resources, developing work methods where general work procedures are not defined
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- Provide support to ensure program/project delivery falls within relevant budgets, funding, and service level agreements.
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What you will bring

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- Tertiary qualification and experience in counselling and/or Mental Health
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- Experience in providing trauma-informed counselling
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- Proven experience in the implementation, coordination and delivery of volunteer led programs/projects.




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- Experience in delivering project/program outcomes.
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- Experience working with First Nations people in regional or remote settings, preferably in the NT.
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- Experience in Family Support Services.
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- Experience in Microsoft Office tools, such as outlook, word and excel.
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- Experience working with individuals and/or families in a community services' organisation or similar setting.
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- A current unrestricted Driver's licence and an Ochre Card (or the ability to obtain one) are mandatory requirements for this role
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Benefits that act for you, while you act for humanity

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Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home, providing you more work/life balance

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Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a excellent way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

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Life, Health & Wellbeing: You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International.

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Career development: Access to ongoing learning, training, and development.

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Further information

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This role is covered by the Social, Community, Home Care and Disability Services Industry Award level 4 – salary from $92,286.48 + super + salary packaging

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Applications close: Tuesday 22nd September

📌 Officer - Family Support Services (Tiwi Islands) (Darwin City)
🏢 Australian Red Cross
📍 Darwin City