Job Description

Location

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Allambie Heights, NSW, Australia

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Make a real difference every day

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Join Cerebral Palsy Alliance and help create a positive experience for the incredible supporters who help change the lives of people with disabilities.

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We are looking for a Customer Service Coordinator to join our Individual Giving team. In this role you will be the first point of contact for our valued donors and supporters , providing friendly, professional support via phone, email and digital channels.

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If you enjoy helping people, solving problems and providing excellent customer service, this is an opportunity to use those skills in a role where your work has real impact.

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About the Role

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As part of our Donor Support team, you will help deliver an outstanding supporter experience while supporting fundraising campaigns and maintaining accurate donor records.

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- Acting as the first point of contact for CPA supporters and providing exceptional service across phone, email and digital channels
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- Processing donations received through campaigns via phone, mail and online channels
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- Supporting donor retention by assisting with payment changes, downgrades or queries
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- Making outbound calls to thank donors for their support or respond to feedback
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- Maintaining accurate records within our CRM system in line with supporter preferences
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- Supporting the smooth day-to-day operations of the Donor Support team
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About You

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You are someone who enjoys helping people and delivering great service.

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- At least 2 years' customer service experience (retail, contact centre, hospitality or not-for-profit experience welcome)
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- Excellent communication skills, both written and verbal
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- Robust attention to detail and organisational skills
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- A genuine appreciation for the role donors play in supporting organisations like CPA
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- Empathy and respect for the lived experience of people with disability and their families
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- Confidence using systems and maintaining accurate records
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Why Join CPA?

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Working at CPA means joining a purpose-driven organisation where your work contributes to improving the lives of people with disabilities.

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- Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
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- Flexible ways of working - working from home options, flexibility surrounding hours
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- 12 weeks paid parental leave and 2 weeks paid partner leave
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- 3 additional leave days each year (conditions apply)
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- $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
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- Discounted gym membership for you and your family, using Fitness Passport
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- Employee Assistance Program
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- Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.
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Our Values

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At Cerebral Palsy Alliance we champion diversity and equitable opportunities for people with disabilities and lived experience, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse backgrounds and the LGBTQIA+ community.

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We are passionate, respectful, ethical, curious and courageous. Great Minds Think Differently.

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More information about working for CPA

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For the safety of staff and clients we have assessed that this role requires a low level of physical functionality.

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Cerebral Palsy Alliance upholds and advocates for the rights of clients , we are a child safe organisation and all workers must adhere to the NDIS Worker Code of Conduct .

📌 Customer Service Coordinator - Donor Support (New South Wales)
🏢 Cpalliance
📍 New South Wales