Job Description

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- Operate the customer enquiry platform to resolve and triage customer requests
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- Manage email, digital chat, and phone-based customer interactions
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- Investigate complex issues to find the best customer solution
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- Manage multiple customer interactions while resolving cases
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- Progress payment-related disputes, recalls, chargebacks, and indemnities
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- Collaborate with Product and Software Engineers to improve platform automation and AI use
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- Action, resolve, or esc
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Requirements

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- Experience of frontline customer support
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- Strong verbal and written communications
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- Ability to multitask and solve problems
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- Takes responsibility for issues until they're resolved
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- Builder's mindset focused on continually improving the status quo
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Core Competencies

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Demonstrates expertise in frontline customer support,



effectively managing customer interactions across various channels while resolving complex issues and improving platform automation. Robust problem-solving abilities and a commitment to continuous improvement are essential.

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Highest-signal resume keywords

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- Frontline Customer Support Experience
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- Verbal Communication Skills
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- Written Communication Skills
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- Multitasking Ability
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- Problem-Solving Skills
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Soft Skills

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- Responsibility for Issue Resolution
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- Builder's Mindset
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Industry Keywords

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- Customer Interactions
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- Payment-Related Disputes
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- Chargebacks
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- Indemnities
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- Service Level Agreements (SLAs)
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Tools & Technologies

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- Customer Enquiry Platform
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- Digital Chat Tools
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- Email Management Systems
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- Phone-Based Support Systems
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📌 Customer Service Specialist (New South Wales)
🏢 Jobtailor
📍 New South Wales